Christine Darby
Perris,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
Magnolia Grand Independent Living
09.2023 - Current
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
Activity Assistant
Riverside Village Healthcare Center
05.2022 - 09.2023
- Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Evaluated supplies and requested purchases to meet activity plans.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Sales Associate
See's Candies
10.2021 - 12.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
Arlington Gardens Care Center
04.2020 - 09.2021
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Assist with special projects as needed
- Monitor and order office supplies
- Assist with onboarding of new employees
- Maintain a clean and organized reception area
Shift Leader/ Manager
Flavor Theory
07.2019 - 03.2020
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Shift Leader/ Manager
Pole Position
12.2017 - 06.2018
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Associate's degree - Social and Behavior Sciences
Norco College
Perris, CASkills
- Organizational skills
- Processing 50 phone calls and emails daily
- Excellent customer service
- Updating and maintaining the Staff and Resident database
- Maintained a friendly and personable nature with patients, visitors and all medical staff and personnel
- Followed COVID19 protocols
- Responsible for opening the entrance door, taking temps and ensuring everyone is following COVID19 guidelines with the proper PPE requirements
- Answering and routing phone calls while maintaining proper phone etiquette
- Taking/relaying messages
- Computer Data Entry
- Staying Organized
- Sorting mail
- Management
- Sales
- Customer service
- Cost control
- Maintenance
- Time management
- Merchandising
- Typing
- Microsoft Word
- Microsoft Powerpoint
- Excel
Certification
Driver's License
Timeline
Life Enrichment Assistant
Magnolia Grand Independent Living
09.2023 - Current
Activity Assistant
Riverside Village Healthcare Center
05.2022 - 09.2023
Sales Associate
See's Candies
10.2021 - 12.2021
Receptionist
Arlington Gardens Care Center
04.2020 - 09.2021
Shift Leader/ Manager
Flavor Theory
07.2019 - 03.2020
Shift Leader/ Manager
Pole Position
12.2017 - 06.2018
Associate's degree - Social and Behavior Sciences
Norco College
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