Crystal Lausanne
Bridgewater,NS
Summary
Enthusiastic and reliable sales professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
The Bridgewater Hotel
Bridgewater, NS
09.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Fun Factory Sensory Gym
Bridgewater, NS
09.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Responded to customer requests for products, services, and company information.
Lead CSR
Blue Ocean Contact Center
Halifax, NS
09.2012 - 09.2018
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
Education
Business Administration - Human Resource Management
Nova Scotia Community College
Bridgewater, NS05.2022
Skills
Reliable
Adaptable
Professional
Motivated
Certification
WHIMIS
Food Safe Handlers Certificate
CPR/First Aid
Timeline
Server
The Bridgewater Hotel
09.2021 - 07.2024
Customer Service Representative
Fun Factory Sensory Gym
09.2019 - 09.2021
Lead CSR
Blue Ocean Contact Center
09.2012 - 09.2018
Business Administration - Human Resource Management
Nova Scotia Community College