MARC ROGIERO A. REYES
Ottawa,Canada
Summary
With over 7 years of experience in the restaurant industry, my adaptability and expertise consistently excel in any situation. Proactive in working with colleagues and customers, ensuring exceptional results. Recognizing that customers are the lifeblood of any company, understanding the importance of their satisfaction and loyalty. Maintaining strong relationships and attracting new clientele contribute to the continuous growth and success of the business.
Overview
11
11
years of professional experience
Work History
Server
Mandarin Restaurant
01.2023 - Current
- Certified Smart Serve holder
- Provide customer service and customer experience
- Servant-leader and team player
- Promote alcohol drinks, mocktails, and fountain drinks
- Upselling of products and promoting wine of the month and or special drinks as well as promotional food items.
- Billing customers on a timely and respectable manner
- Be able to provide entertainment to VIP customers like birthdays and anniversaries by singing birthday song and photos
- Bussing, fast table setting and able to provide a clean and safe environment for the next customer
Supervisor, Customer Service Specialist, and Sales
Big Al’s Superstore Center
01.2018 - 12.2018
- Opening and closing duties
- Back office reports
- Cash reports
- Excellent Customer service and sales satisfaction
- Health and safety committee
- Key-holder, team player and a good team leader
- Facing products, maintaining orderliness and cleanliness in the store
- Loading and unloading new products from head-office as well as merchandising
- Aquascape artist
- Aquatic fish and plants expert
- Research and development
- Knowledgeable about electronic gadgets, devices, uses and functionality that the store is selling to valued Big Al’s customers
Customer Service Specialist, IT Specialist, Salesperson
BestBuy/Future Shop
01.2016 - 12.2016
- Opening and closing duties
- Back office reports
- Customer service Ambassador
- Excellent customer service skills
- Employee of the month
- I.T
- Health leader to ensure every business computers and cash are working properly
- Team leader and a good team member
- Provides excellent customer service towards customers
- Sells warranties towards products to ensure both the company and buyers’ expectations
- Knowledgeable about electronic gadgets, devices, uses and functionality that the store is selling to valued Future Shop/BestBuy customers
Dish Washer and Server
The Lord Elgin Hotel: Grill 41
01.2014 - 12.2014
- Opening and closing duties
- Back office reports
- Cash reports
- Excellent Customer service and accommodation
- Health and safety committee
- Key-holder, team player and a good team leader
- Accomplish dishwashing tasks ahead of target time by 40%
- Able to accommodate and assist Head Chef in preparation and cooking as well as serving guests
- Work in an organized and efficient manner
- Maintain daily cleanliness of kitchen surroundings
- Logistics head and inventory
- Maintenance and repair
- Food and beverages server
Education
Electrical Engineering Technician Diploma -
Algonquin College
Ottawa, ON01.2020
Food & Beverage Services NC 2 -
Jacobo Z. Gonzales Memorial School of Arts and Trade
01.2012
Elementary to Fourth Year Highschool -
Caritas Don Bosco School
Binan, Laguna01.2008
Skills
- Professional attitude and work ethics
- Professional communication
- Coachable
- Adaptable
- Hardworking
- Team player
- Servant-leader
- Multi-tasker
- Critical decision maker
- Reliable
- Honest and Fair
- Reliable
- Patient
- Ability to work under pressure
- Willingness to work overtime
- Effective communication
- Trustworthy
- Hard-working
- Diligent
- Punctual
- Computer Literate
- Leadership
- Desire to learn
- Multilingual
Volunteer Jobs
- Barricade Security, Tamarack Ottawa Race Weekend, Ottawa, Ontario, 05/14
- Nutrition Products Representative, Fern Incorporated, Laguna, Philippines, 05/12
- Food Service Server, Ryonan Electric Philippines Corporation, Laguna, Philippines, 05/12
Languages
English
Native or Bilingual
tagalog
Native or Bilingual
French
Limited Working
Timeline
Server
Mandarin Restaurant
01.2023 - Current
Supervisor, Customer Service Specialist, and Sales
Big Al’s Superstore Center
01.2018 - 12.2018
Customer Service Specialist, IT Specialist, Salesperson
BestBuy/Future Shop
01.2016 - 12.2016
Dish Washer and Server
The Lord Elgin Hotel: Grill 41
01.2014 - 12.2014
Food & Beverage Services NC 2 -
Jacobo Z. Gonzales Memorial School of Arts and Trade
Elementary to Fourth Year Highschool -
Caritas Don Bosco School
Electrical Engineering Technician Diploma -
Algonquin College
Similar Profiles
Aroup RoyAroup Roy
Grill & BBQ Chef at MANDARIN RESTAURANTGrill & BBQ Chef at MANDARIN RESTAURANT
Gaia WongGaia Wong
Server / Bartender at Mandarin RestaurantServer / Bartender at Mandarin Restaurant
Tien Duc DinhTien Duc Dinh
Food Runner at Mandarin RestaurantFood Runner at Mandarin Restaurant