Cristine Iny Guiamad
Cotabato City, Autonomous Region in Muslim Mindanao
Summary
Detail-oriented and adaptable professional with hands-on experience in market research, social media management, and online selling, including drop shipping. Skilled in conducting surveys and gathering data through direct calls to prospective respondents, providing valuable insights for business decisions. Proven ability to engage with clients, manage social media accounts, and grow online presence. Experienced in sales, live selling, and supplier coordination. Strong multitasking skills, with a track record of delivering excellent customer service and contributing to team success. Eager to leverage fast learning and a diverse skill set in a dynamic role that offers growth and development opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Research Interviewer
Dynata
08.2024 - 10.2024
- Maintained confidentiality of customer information and company procedures.
- Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Coded data from participant interviews.
- Created and managed database of information gathered from research.
Online Sales Representative/Drop Team Member
Individual Entrepreneur
03.2020 - 08.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Negotiated with suppliers to secure best prices for products.
Social Media Manager
Individual Entrepreneur
12.2023 - 07.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased follower engagement with interactive content and timely responses to comments.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Lead Generation Manager
Individual Entrepreneur
12.2023 - 07.2024
- Established strong relationships with potential clients through consistent follow-up and personalized communication.
- Increased sales pipeline growth by developing targeted messaging and content for prospect engagement.
- Enhanced customer satisfaction levels by personalizing follow-up communications based on individual preferences and needs.
- Conducted market research to identify new business opportunities and expand the company''s reach within target industries.
Customer Service Representative
Brand Store
03.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Virtual Assistant
The VAcamp
OnlineCourses04.2024
No Degree - Computer And Information Sciences
Alhayaht Foundation
Cotabato City, Autonomous Region In Muslim Mindanao, Philippines06.2006
High School Diploma -
Notre Dame Village National HighSchool
Cotabato City, Autonomous Region In Muslim Mindanao, Philippines03.2006
Skills
- Research presentation
- Statistical Knowledge
- Multitasking Abilities
- Documentation and Recordkeeping
- Task Prioritization
- Time management abilities
- Online research
- Goal-oriented mindset
- Social media proficiency
- Online Marketing
- Inventory Monitoring
- Teamwork and Collaboration
- Attention to Detail
Certification
Virtual Assistance Training -April 2024
Timeline
Market Research Interviewer
Dynata
08.2024 - 10.2024
Social Media Manager
Individual Entrepreneur
12.2023 - 07.2024
Lead Generation Manager
Individual Entrepreneur
12.2023 - 07.2024
Online Sales Representative/Drop Team Member
Individual Entrepreneur
03.2020 - 08.2024
Customer Service Representative
Brand Store
03.2018 - 03.2022
No Degree - Virtual Assistant
The VAcamp
No Degree - Computer And Information Sciences
Alhayaht Foundation
High School Diploma -
Notre Dame Village National HighSchool
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