Abrahan Pineda
Saskatoon,SK
Summary
Dedicated and compassionate sociology student with a strong understanding of societal issues and human behavior. Experienced in customer service, community engagement, and market research, with a passion for advocacy, mental health, and social justice. Skilled in communication, research, and relationship-building, eager to apply these abilities in a social services role to support and empower diverse communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Market Research Interviewer
Forum Research
Toronto, Ontario
06.2024 - 10.2024
- Conducted surveys for institutions like RBC Banks and universities to gather insights on services and programs.
- Analyzed survey data to develop actionable recommendations for institutional improvements.
- Ensured data confidentiality, quality, and adherence to research protocols.
- Conducted in-depth interviews with target customers to understand their needs and preferences.
Sales Representative
Yuen's Cellular Centre - Sasktel Authorized Dealership
Humboldt, Saskatchewan
01.2021 - 08.2022
- Provided technical support to customers experiencing difficulties with their devices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Resolved customer complaints in an efficient manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Yuen's Family Clothing
Humboldt, Saskatchewan
08.2021 - 08.2024
- Enhanced customer service experience.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Arts - Sociology
University of Saskatchewan
Saskatoon06-2025
High School Diploma -
Humboldt Collegiate Institute
Humboldt, SK06-2022
Skills
- Strong Communication & Interpersonal Skills (compassionate, relationship-building)
- Survey & Market Research (data collection, customer insights)
- Customer Engagement & Relationship Management
- Visual Merchandising & Client Interaction
- Tech Proficiency (Microsoft Office, data entry, online research)
- Detail-Oriented & Adaptable
- Knowledge in Mental Health, Addictions & Trauma-Informed Care
Certification
- Commit to Kids: Child Sexual Abuse Prevention - Certificate of Completion
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Market Research Interviewer
Forum Research
06.2024 - 10.2024
Sales Associate
Yuen's Family Clothing
08.2021 - 08.2024
Sales Representative
Yuen's Cellular Centre - Sasktel Authorized Dealership
01.2021 - 08.2022
Bachelor of Arts - Sociology
University of Saskatchewan
High School Diploma -
Humboldt Collegiate Institute
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