Craig McFee
87 St. George St. E, Alexandria,ON
Summary
Enthusiastic professional with a proven track record in client services enhancing client satisfaction through empathetic service and meticulous coordination to deliver on requested services.. Bilingual with exceptional interpersonal and problem-solving skills, adept at navigating cultural sensitivities and legal compliance, significantly improving service personalization and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Funeral Director
Munro and Morris Funeral Homes
Alexandria, ON
09.2023 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
Funeral Director
Oliver's Funeral Home
Grande Prairie, AB
12.2016 - 05.2023
- Secured and filed burial permits and made funeral arrangements.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Embalmed human remains to slow decomposition.
Education
Diploma - Funeral Service
Canadian College of Funeral Service
Winnipeg, MB04.2019
Skills
- Bilingual (English and French)
- Professional Demeanor
- Analytical Skills
- Pricing Structures
- Sales and Marketing
- Service Sales
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Interpersonal Skills
- Goal Setting
- Empathetic
Accomplishments
Ontario Licensed Funeral Director - FD-4752857
Languages
English
Native or Bilingual
French
Full Professional
Certification
Ontario Licensed Funeral Director - FD-4752857
Timeline
Funeral Director
Munro and Morris Funeral Homes
09.2023 - Current
Funeral Director
Oliver's Funeral Home
12.2016 - 05.2023
Diploma - Funeral Service
Canadian College of Funeral Service