Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Huong LE

Hamilton

Summary

Dedicated funeral service professional with extensive experience in managing funeral arrangements and providing compassionate support to grieving families. Recognized for a strong commitment to teamwork and achieving results in sensitive environments. Passionate about delivering exceptional service during difficult times, fostering an atmosphere of comfort and understanding.

Overview

23
23
years of professional experience

Work History

FUNERAL DIRECTOR

Service Corporation International
10.2013 - Current
  • Detail consultation with families to gather information and to discuss specific arrangements for the funeral service in a compassionate and sensitive manner.
  • Help resolve conflict between family members and cope with the emotional upheaval that a major loss brings.
  • Assist the family with Canadian Pension Plan benefits, social security, grief counseling, and other death-related claims.
  • Direct funeral services in an utmost professional manner, and in complete charge of the funeral procession to the cemetery or other place of disposition.

PRE-PLANNING DIRECTOR

Arbor Memorial
05.2011 - 10.2013
  • Provided consulting services to clients in their plan for final resting place.
  • Reviewed contracts to clients to ensure accuracy and understanding.
  • Responded to internal and external information requests.
  • Produced newsletters, brochures and translation for the Vietnamese clientele.

SECRETARY

Our Lady of Vietnam Parish
05.2011 - 10.2013
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Assisted in event planning, workshops with the Diocese, and social gatherings.

INTERN

Mount Pleasant Group
05.2010 - 05.2011
  • Learned all aspects of the funeral service industry; starting with transfer of the deceased and end with disposition to cemetery.
  • Maintained professional mannerisms, speech, as it pertains to the overall image of the funeral home.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in planning and execution of community outreach programs, strengthening community relations.

OFFICE MANAGER

Dr. B. Roy Raghunan Clinic
10.2002 - 02.2009
  • Interviewed clients who have been involved in motor vehicle accident and obtained relevant information.
  • Prepared and oversaw preparation of reports and invoices.
  • Interviewed, hired and trained new employees.
  • Successfully reduced file processing time by 40% through development of new system, forms, templates.

Education

Diploma Funeral Director Class 1 -

HUMBER COLLEGE
Toronto, ON
06.2011

Bachelor of Commerce, Hons. -

MCMASTER UNIVERSITY
Hamilton, ON
04.2002

Skills

  • Adaptable to new tasks and environments
  • Effective communication with diverse cultures
  • 15 years in death-care services
  • 6 years of office management
  • Skilled in Excel, Word, PowerPoint, and Outlook
  • Fluent in Vietnamese and English communication

Timeline

FUNERAL DIRECTOR

Service Corporation International
10.2013 - Current

PRE-PLANNING DIRECTOR

Arbor Memorial
05.2011 - 10.2013

SECRETARY

Our Lady of Vietnam Parish
05.2011 - 10.2013

INTERN

Mount Pleasant Group
05.2010 - 05.2011

OFFICE MANAGER

Dr. B. Roy Raghunan Clinic
10.2002 - 02.2009

Diploma Funeral Director Class 1 -

HUMBER COLLEGE

Bachelor of Commerce, Hons. -

MCMASTER UNIVERSITY

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