COURTNEY MONKMAN
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, building and maintaining professional relationships, and providing customized solutions to address customer needs effectively.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
5
5
Certifications
Work History
Bartender
Pony Corral
5 2024 - Current
- Efficiently opened and closed the bar 7 days a week according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender / VLT Attendant
Royal Canadian Legion Branch #70
06.2023 - 02.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Served high customer volumes up to 250 patrons during special events, nights, and weekends
- Quickly and accurately counted drawers at start and end of each shift
- Balances and reconciles daily VLT cash and payouts, responsible for shortages
Front Desk Associate / Cashier Team Lead
Grand Prix Amusements (Seasonal)
06.2011 - 05.2023
- Received customer phone calls providing information about business hours, store policies, and promotional packages
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Pharmacy Assistant II
Sobeys Pharmacy Inc.
05.2018 - 11.2020
- Provided friendly and efficient service to customers
- Daily operations included: cash register sales, front counter tasks, answering incoming phone calls, communication on outgoing calls to other pharmacies, doctors offices, patients, etc
- Scheduled medication deliveries, charging insurance companies or patients credit cards accordingly
- Addressed questions and concerns from both patients and their healthcare providers, provided assistance with prescriptions as well as offered suggestions to suite patients needs
- Trained new pharmacy staff on computer systems and drug management protocols
- Increased efficiency by creating a refill scheduling system, and implementing filing techniques to sort and store important documents and medical forms
Server / Bartender
Montana’s BBQ & Bar
09.2014 - 10.2018
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Served food and beverages promptly with focused attention to customer needs.
- Utilized slow periods to organize supplies and restock glassware, ice, and garnish in order to meet demanding periods throughout shift
- Resolved guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness
- Worked flexible schedule and extra shifts to meet business needs
Front Desk Associate / Cashier Team Lead
Grand Prix Amusements (Seasonal)
06.2011 - 08.2014
- Received customer phone calls providing information about business hours, store policies, and promotional packages
- Responsible for daily bookings of reservations and large group events, scheduled staff and adjusting shifts accordingly
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Restocked and organized merchandise with creative control to design in-store displays, utilizing space effectively
- Learned duties for various positions and provided backup at key times
Education
High School Diploma -
Kelvin High School
Winnipeg, MB 05.2001 - 06.2018
CCAPP - Pharmacy Technician
Manitoba Institute of Trades And Technology
Winnipeg, MB 09.2017 - 05.2018
Skills
Menu memorization
Staff schedule administration
Customer Service
Complaint resolution
Liquor law compliance
Cash drawer management
Organization of workstation
ID verification
Order accuracy
Active Listening
Data Entry
Languages
English
Native or Bilingual
Certification
Emergency First Aid & CPR/AED (Level HCP) - Canadian Red Cross
Timeline
Bartender / VLT Attendant
Royal Canadian Legion Branch #70
06.2023 - 02.2024
Pharmacy Assistant II
Sobeys Pharmacy Inc.
05.2018 - 11.2020
CCAPP - Pharmacy Technician
Manitoba Institute of Trades And Technology
09.2017 - 05.2018
Server / Bartender
Montana’s BBQ & Bar
09.2014 - 10.2018
Front Desk Associate / Cashier Team Lead
Grand Prix Amusements (Seasonal)
06.2011 - 05.2023
Front Desk Associate / Cashier Team Lead
Grand Prix Amusements (Seasonal)
06.2011 - 08.2014
High School Diploma -
Kelvin High School
05.2001 - 06.2018
Bartender
Pony Corral
5 2024 - Current
Emergency First Aid & CPR/AED (Level HCP) - Canadian Red Cross
WHMIS Training Certificate
Pharmacy Technician Certificate - Canadian Council for Accreditation of Pharmacy Programs
Certificate of Qualification RPEBC-[PT] - The Pharmacy Examining Board of Canada
Responsible Service Certification - Smart Choices Manitoba
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