Courtney Greer
Orangeville,ON
Summary
Exceptional customer service skills, demonstrated by supporting over 200 customers daily and establishing strong rapport with regular clientele. Proficient in hospitality, adept at providing tailored communication and service to meet customer needs. Skilled in team leadership and management, having trained and supervised a team of 10+ employees resulting in increased productivity and efficiency. Experienced in organizing and leading youth activities, facilitating monthly team bonding activities, self-analysis, and reflection for groups of up to 100 individuals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Sleeman Centre
09.2023 - Current
- Established and maintained strong customer relationships, resulting in increased satisfaction and loyalty
- Processed payments efficiently using POS terminals for over 50 customers daily, handling various payment methods
- Resolved complaints and discrepancies promptly and effectively, ensuring mutual satisfaction
- Provided courteous and professional service, handling customer requests and inquiries with skill
- Served upwards of 150 customers per shift, consistently receiving positive feedback.
Supervisor / Pharmacy Assistant
Shoppers Drug Mart
08.2019 - 09.2023
- Engaged with over 200 customers daily, providing support, troubleshooting, and building loyalty through informed product recommendations
- Implemented organizational procedures, increasing daily time efficiency by up to 40%
- Utilized new methods of organization to improve daily time efficiency in financial reconciliation, bank deposits, and sales reports by over 1 hour
- Proficient in handling various generic and narcotic pharmaceuticals, executing the filling process accurately and efficiently
- Timely and accurate in data entry of various prescriptions, maintaining records of product and pharmaceutical shipments.
Waitress / Cashier
Jess For You Café
12.2016 - 03.2018
- Provided high-quality service and food at various wedding and catering events.
- Successfully resolved conflicts to ensure customer satisfaction
- Developed strong customer relationships, resulting in increased loyalty and repeat business
- Demonstrated strong time management skills in a fast-paced environment
Education
Bachelor of Arts Honours - Psychology (Co-op)
University of Guelph
Guelph, ON03.2024
Certification
- SMART Serve Training - 2020
References
Available Upon Request
Timeline
Waitress
Sleeman Centre
09.2023 - Current
Supervisor / Pharmacy Assistant
Shoppers Drug Mart
08.2019 - 09.2023
Waitress / Cashier
Jess For You Café
12.2016 - 03.2018
Bachelor of Arts Honours - Psychology (Co-op)
University of Guelph
- SMART Serve Training - 2020
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