RACHEL HANCOCK
Guelph,Canada
Summary
As an outgoing, reliable, high-spirited, experianced member of the customer service and food service industry, I intend to use my strength and knowledge to provide outstanding customer service as well as learn and build my skills to further my career in a similar working environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Runner/Assistant Bar Tender
City of Guelph/Sleeman Centre
09.2023 - Current
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Developed effective problem solving skills while troubleshooting unexpected issues that arose during service periods.
- Exhibited strong multitasking skills when working under pressure during peak hours.
Crew Member
McDonald's
04.2020 - 03.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Completed all store opening and closing procedures.
Uber Delivery Driver
Uber Eats
04.2024 - 07.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Education
Bachelor of Arts (B.A.) - Kinesiology
Brock University
04.2028
High School Diploma -
John F. Ross C.V.I
01.2024
Skills
- Customer service
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Reliability
- Time management
Certification
- Smart Serve
- G Driver's License
- CannSell
Timeline
Uber Delivery Driver
Uber Eats
04.2024 - 07.2024
Food Runner/Assistant Bar Tender
City of Guelph/Sleeman Centre
09.2023 - Current
Crew Member
McDonald's
04.2020 - 03.2024
High School Diploma -
John F. Ross C.V.I
Bachelor of Arts (B.A.) - Kinesiology
Brock University
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