Corliss Robertson
Calgary,AB
Summary
Knowledgeable and dedicated healthcare professional with 15 years experience in direct patient care and medical administration. 10 years experience collaborating with multidisciplinary teams to facilitate best patient outcomes in rehabilitative clinical settings. 7 years of leadership and management experience mentoring and instructing students of the Massage Therapy Diploma program and managing clinical operations of the student practicum clinic. Trained hundreds of students on various electronic records management software. Highly proficient in medical terminology and substantial knowledge of anatomy and physiology. Advanced knowledge of patient assessment, injury treatment, and creating rehabilitation programs. 5 years experience in Emergency Medical Services and able to work well in high pressure situations. Six years experience as a Franchisee and small business owner managing two retail studios and a team of 20. Articulate, energetic and results-oriented with a drive for developing relationships, cultivating partnerships, and growing businesses. Personal passion for promoting healthy active living.
Overview
21
21
years of professional experience
Work History
Massage Therapy Instructor and Clinical Supervisor
MH Vicars School of Massage Therapy
06.2017 - Current
- Develop and instruct engaging integrated lessons to meet national standards for all course content such as Anatomy, Patient Assessment, Massage Techniques, Business, and Ethics.
- Manage clinical operations of student practicum public clinic. Oversee treatments and provide support to students with assessment findings, treatment plans, and offer hands-on support as required.
- Deliver effective onboarding and train students on Electronic Medical Records Systems and administrative and clinical procedures.
- Manage Special Populations and Outreach clinics for students to treat patients with cognitive and physical disabilities.
- Manage attendance records and personal student documents in SIS.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Evaluate students' competencies through written assignments and examinations.
Registered Massage Therapist
Balanced Health Therapy
06.2015 - Current
- Massage therapy small business owner treating patients in various multidisciplinary clinics as well as a privately owned clinic.
- Perform in depth patient assessments and execute massage treatment plans while collaborating with Chiropractors, Physiotherapists and other healthcare professionals to achieve best patient outcomes.
- Advanced Frequency Specific Microcurrent Practitioner, Dynamic Cupping, Ktape, FAKTR, Advanced Therapeutic Massage.
- Electronic Medical Records management Jane, Noterro, Envision.
Emergency Medical Technician/Emergency Communications Dispatcher
Alberta Health Services/Associated Ambulance
10.2010 - 06.2015
- Responded to medical and traumatic emergencies in high pressure situations. Triaged and treated patients based on medical needs and coordinated emergency response departments such as STARS air ambulance to provide best patient care.
- Managed high call volumes of emergent calls and effectively dispatched Emergency Services using Computer Aided Dispatch programs while maintaining call metrics.
- Displayed the ability to make sound rational decisions based on information provided and employ rational thinking and effective decision making in critical situations.
Medical Office Administrator
Langdon Medical Clinic
06.2011 - 06.2013
- Coordinated patient scheduling, billing, specialist referrals using EMR.
- Assisted Physicians with procedures and assessed patients vitals and tested lab specimens.
- Implemented a Hypertension Assessment Clinic and educated patients on risk factors.
Owner/Operator/Franchisee
Pogopix Studios
05.2003 - 10.2009
- Managed all aspects of operating two retail photography studios such as hiring and training staff of 20, scheduling, advertising, payroll, and customer service.
- Developed sales presentations and promotion initiatives to Franchise owners to drive product sales and increase brand awareness.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Secured business loans, negotiated retail leases.
- Increased sales by 55% during first year of operation and opened second location.
Education
Certificate - Instructor Development
National Association of Career Colleges
Calgary, AB07.2018
Advanced Diploma - Massage Therapy
Vicars School of Massage Therapy
Calgary, AB06.2015
Certificate - Emergency Medical Technician
Alberta Health And Safety Training Institute
Calgary, AB10.2010
Skills
- Electronic Records Management
- Microsoft Office/Google Suite
- Advanced Medical Terminology
- Advanced Anatomy & Physiology
- Office Administration, Data Entry
- Inbound Call Center Experience
- Analytical and Critical Thinking
- Excellent Written and Verbal Communication
- Multitasking and Active Listening
- Organized and Attention to Detail
- Business Acumen
- Cultural Awareness
Specific Call Center Experience
Telus Communications 1996-1998
Customer Service Representative- inbound calls for installs/transfers, troubleshooting, promoting products for residential phone and internet service.
Alberta Health Services 2013-2015
Emergency Communications Officer-emergency call taking and dispatch of emergency medical services.
Volunteer Experience
Priddis Fire Department 01/2010-01/2012
Volunteer Firefighter
Timeline
Massage Therapy Instructor and Clinical Supervisor
MH Vicars School of Massage Therapy
06.2017 - Current
Registered Massage Therapist
Balanced Health Therapy
06.2015 - Current
Medical Office Administrator
Langdon Medical Clinic
06.2011 - 06.2013
Emergency Medical Technician/Emergency Communications Dispatcher
Alberta Health Services/Associated Ambulance
10.2010 - 06.2015
Owner/Operator/Franchisee
Pogopix Studios
05.2003 - 10.2009
Certificate - Instructor Development
National Association of Career Colleges
Advanced Diploma - Massage Therapy
Vicars School of Massage Therapy
Certificate - Emergency Medical Technician
Alberta Health And Safety Training Institute