Kassaundra Robson
British Columbia,Canada
Summary
Organized administrative professional with over seven years of experience supporting healthcare, office administration, accounting, and customer service operations. Experienced in appointment scheduling, client communication, electronic records management, document preparation, and coordinating fast-paced workflows. Recognized for professionalism, audit success and the ability to manage competing priorities while delivering outstanding client service.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Therapy Assistant
Play to Thrive Paediatric Occupational Therapy
08.2025 - Current
- Assist occupational therapists in implementing individualized pediatric treatment plans.
- Developed therapy materials and plans to support effective pediatric treatment.
- Maintain accurate electronic client records, therapy documentation, and confidential files.
- Communicate professionally with families regarding appointments, scheduling changes, and clinic procedures.
- Coordinated daily appointment scheduling to enhance clinic operations.
- Contributed to organized clinic operations through streamlined administrative coordination and documentation.
Administrative Assistant / Therapy Assistant
Abilities Neurological Rehabilitation
Chilliwack, British Columbia
02.2021 - 11.2025
- Supported therapists by preparing treatment materials, charting patient progress, and providing administrative assistance.
- Coordinated scheduling and management of rehabilitation service appointments to optimize therapist availability and patient flow.
- Organized electronic patient records to ensure accurate documentation and streamline access for therapists.
- Addressed client inquiries in person, by phone, and via email to ensure clear communication.
- Assisted with office organization and workflow coordination.
Shift Supervisor
Starbucks Canada
11.2019 - 08.2022
- Supervised daily operations in fast-paced, high-volume environment, leading and supporting team members to ensure smooth workflow.
- Trained and mentored new employees on customer service standards and operational procedures to enhance team effectiveness.
- Managed inventory, cash reconciliation, and reporting, ensuring accurate administrative documentation.
- Managed inventory, cash reconciliation, reporting, and administrative documentation.
Accounting Assistant
Solaris Management Consultants
05.2017 - 11.2019
- Organized financial records and maintained confidentiality to support compliance and data integrity.
- Facilitated invoicing, project tracking, and employee reporting to ensure timely financial operations.
- Streamlined office operations through precise data entry and effective document management.
- Assisted with administrative processes while ensuring accuracy and attention to detail.
Barista
Starbucks Canada
08.2014 - 11.2019
Education
Applied Business Technology (ABT) Certificate - Office Administration
University of The Fraser Valley
Abbotsford, BC 08.2021 - 04.2022
Bachelor of Arts - Psychology
University of the Fraser Valley
Abbotsford, BC 08.2014 - 10.2018
High School Diploma -
Langley Fundamental Secondary School
Langley, BCSkills
- Treatment planning
- Medical Office Support
- Electronic Records Management
- Confidential Record Management
- Appointment & Calendar Management
- Client relationship management
- Administrative support
- Microsoft Office Suite
- Google Workspace
- Office Communication
- Customer Service
- Leading team meetings
Timeline
Therapy Assistant
Play to Thrive Paediatric Occupational Therapy
08.2025 - Current
Applied Business Technology (ABT) Certificate - Office Administration
University of The Fraser Valley
08.2021 - 04.2022
Administrative Assistant / Therapy Assistant
Abilities Neurological Rehabilitation
02.2021 - 11.2025
Shift Supervisor
Starbucks Canada
11.2019 - 08.2022
Accounting Assistant
Solaris Management Consultants
05.2017 - 11.2019
Bachelor of Arts - Psychology
University of the Fraser Valley
08.2014 - 10.2018
Barista
Starbucks Canada
08.2014 - 11.2019
High School Diploma -
Langley Fundamental Secondary School