Hardworking professional with 6+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer service. I want to leverage my skills to fill the role in your company successfully.
Overview
6
6
years of professional experience
Work History
Medical Device Reprocessing Technician
Nova Scotia Health Authority
04.2020 - Current
Collaborated with medical staff to confirm availability of medical equipment for patient care.
Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Identified issues, analyzed information and provided solutions to problems.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Mentored new hires, resulting in stronger staff development and increased productivity.
Room attendant
Holiday Inn
09.2019 - 02.2020
Sorted, laundered and put away various laundry items.
Vacuumed carpets and dusted surfaces to maintain a spotless environment.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Crew Trainer
McDonald's
06.2017 - 09.2019
Trained other employees in customer service, food safety, and performance requirements.
Greeted customers with smile and provided friendly service to professionally handle every need.
Built relationships with customers to encourage repeat business.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Processed orders on the POS system and accepted cash and charge payments.
Sales associate
Bentley
03.2018 - 05.2018
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Managed returns, exchanges and refunds in accordance with store policy.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Mail Sorter Casual
Canada Post
08.2017 - 12.2017
Evaluated mail trays to determine proper placement.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Utilized physical strength to move mail and packages of varying sizes and weights.
Followed safety protocols while handling and sorting mail for personal safety purposes.
Education
Certificate - Medical Device Reprocessing Technician
Purdue University
610 Purdue Mall, West Lafayette, IN 47907, USA
05.2021
High School Diploma -
Prince Andrew High School
06.2015
Skills
Equipment Inspection
Surgical Equipment Tray Preparation
Infection Control Protocols
Work Planning and Prioritization
Critical Thinking
Processing Payments
Continuous Improvement
Customer Service
New Employee Training
Order Preparation
Cleaning and Sanitizing
Timeline
Medical Device Reprocessing Technician
Nova Scotia Health Authority
04.2020 - Current
Room attendant
Holiday Inn
09.2019 - 02.2020
Sales associate
Bentley
03.2018 - 05.2018
Mail Sorter Casual
Canada Post
08.2017 - 12.2017
Crew Trainer
McDonald's
06.2017 - 09.2019
Certificate - Medical Device Reprocessing Technician