Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Timeline
Generic

CONNOR INNES

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
06.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Landscape Worker

Hunters Creek Golf Course
04.2024 - 08.2024
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Auto Mechanic Assistant

Four Aces (Seasonal Work)
04.2023 - 06.2023
  • Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
  • Contributed to a safe working environment by maintaining cleanliness and organization of the workspace.
  • Enhanced customer satisfaction with timely completion of repair work, ensuring vehicles were returned promptly and in optimal condition.
  • Provided exceptional customer service by answering questions about repair processes and offering recommendations for preventative maintenance.
  • Consistently met deadlines for repair orders while maintaining exceptional attention to detail and workmanship.

Tire Technician

Kal Tire (Seasonal Work)
10.2022 - 12.2022
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.

Fast Food Cook

Dairy Queen
09.2021 - 12.2022
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Trained and assisted new kitchen staff members.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.

Education

Advanced Diploma - Business Administration – Human Resources

St. Lawrence College
Kingston, ON
04.2026

Highschool diploma -

Crestwood Secondary School
Peterborough, ON
01.2023

Skills

  • HR Policies Compliance
  • Diversity Awareness
  • File Maintenance
  • Employment law knowledge
  • HR software proficiency
  • HR policies
  • Team Player
  • Administrative Skills
  • Computer Literacy
  • Microsoft Office and Docusign

Volunteer Experience

Fairhaven Long-Term Care Home, 07/01/19, 08/01/19, Volunteered for the summer working with the Resident Programs staff to provide recreational programs and activities to a group of residents or individual residents.

Languages

English
Native or Bilingual

Certification

  • Smart serve Certification
  • Food handlers Certification

Timeline

Landscape Worker

Hunters Creek Golf Course
04.2024 - 08.2024

Customer Service Representative

LCBO
06.2023 - Current

Auto Mechanic Assistant

Four Aces (Seasonal Work)
04.2023 - 06.2023

Tire Technician

Kal Tire (Seasonal Work)
10.2022 - 12.2022

Fast Food Cook

Dairy Queen
09.2021 - 12.2022

Advanced Diploma - Business Administration – Human Resources

St. Lawrence College

Highschool diploma -

Crestwood Secondary School

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