Overview
Work History
Education
Skills
Timeline
Generic

Ashley Mills

1255 Brightoncrest Green SE,Alberta

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Scotiabank
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Ticket Sales Representative

City Of Lethbridge
09.2021 - 07.2023
  • Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
  • Streamlined ticket sales operations for increased efficiency and reduced wait times.
  • Expanded clientele base with targeted marketing efforts and strategic partnerships.
  • Reduced customer complaints through timely resolution of issues and proactive communication.

Care Coordinator

CBI Home Health
10.2021 - 08.2022
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Streamlined communication between patients, caregivers, and medical professionals for better overall care.
  • Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.

Scheduling Coordinator

PT Health
11.2019 - 08.2021
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Education

Bachelor of Business Administration And Management - Human Resources Management

Fanshawe College of Applied Arts And Technology
London, ON
04.2023

Diploma - Medical Office Administrator

Georgian College of Applied Arts And Technology
Barrie, ON
04.2021

Certificate - Addiction And Mental Health

Confederation College of Applied Arts And Technology
Thunder Bay, ON
04.2021

Diploma - Assaulted Woman And Child Counsellor Advocacy

George Brown College
Toronto, ON
04.2017

Skills

  • Complaint Resolution
  • Consultative Sales
  • Data Entry
  • Call Management
  • Onboarding Understanding
  • File Management
  • Time Management
  • Microsoft Office Suite
  • HR Policies Compliance
  • Payroll Processing

Timeline

Customer Service Representative

Scotiabank
11.2022 - Current

Care Coordinator

CBI Home Health
10.2021 - 08.2022

Ticket Sales Representative

City Of Lethbridge
09.2021 - 07.2023

Scheduling Coordinator

PT Health
11.2019 - 08.2021

Bachelor of Business Administration And Management - Human Resources Management

Fanshawe College of Applied Arts And Technology

Diploma - Medical Office Administrator

Georgian College of Applied Arts And Technology

Certificate - Addiction And Mental Health

Confederation College of Applied Arts And Technology

Diploma - Assaulted Woman And Child Counsellor Advocacy

George Brown College

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Ashley Mills