Ashley Mills
1255 Brightoncrest Green SE,Alberta
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Scotiabank
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Ticket Sales Representative
City Of Lethbridge
09.2021 - 07.2023
- Boosted customer satisfaction by providing exceptional service throughout the ticket purchasing process.
- Streamlined ticket sales operations for increased efficiency and reduced wait times.
- Expanded clientele base with targeted marketing efforts and strategic partnerships.
- Reduced customer complaints through timely resolution of issues and proactive communication.
Care Coordinator
CBI Home Health
10.2021 - 08.2022
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
Scheduling Coordinator
PT Health
11.2019 - 08.2021
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Education
Bachelor of Business Administration And Management - Human Resources Management
Fanshawe College of Applied Arts And Technology
London, ON04.2023
Diploma - Medical Office Administrator
Georgian College of Applied Arts And Technology
Barrie, ON04.2021
Certificate - Addiction And Mental Health
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.2021
Diploma - Assaulted Woman And Child Counsellor Advocacy
George Brown College
Toronto, ON04.2017
Skills
- Complaint Resolution
- Consultative Sales
- Data Entry
- Call Management
- Onboarding Understanding
- File Management
- Time Management
- Microsoft Office Suite
- HR Policies Compliance
- Payroll Processing
Timeline
Customer Service Representative
Scotiabank
11.2022 - Current
Care Coordinator
CBI Home Health
10.2021 - 08.2022
Ticket Sales Representative
City Of Lethbridge
09.2021 - 07.2023
Scheduling Coordinator
PT Health
11.2019 - 08.2021
Bachelor of Business Administration And Management - Human Resources Management
Fanshawe College of Applied Arts And Technology
Diploma - Medical Office Administrator
Georgian College of Applied Arts And Technology
Certificate - Addiction And Mental Health
Confederation College of Applied Arts And Technology
Diploma - Assaulted Woman And Child Counsellor Advocacy
George Brown College