Shawana Abrish
Halifax,NS
Summary
Personable and organized professional with strong understanding of human resources principles and practices. Knowledge of employee relations and talent acquisition, coupled with skills in data management and communication. Dedicated to fostering positive work environment and enhancing organizational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
IO Solutions Call Center
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Human Resources Intern
Zoltron Tech
08.2020 - 09.2020
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
Education
MBA - Human Resource Management
University of Central Punjab
Lahore, Pakistan02-2023
Bachelor of Science - Accounting And Finance
Kinnaird College For Women
Lahore, Pakistan06-2020
Skills
- Customer Service
- Data Entry
- Recruitment Strategies
- Leadership Qualities
- HR Policies Compliance
- Payroll Processing
- Employee Relations
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Care Representative
IO Solutions Call Center
08.2024 - Current
Human Resources Intern
Zoltron Tech
08.2020 - 09.2020
MBA - Human Resource Management
University of Central Punjab
Bachelor of Science - Accounting And Finance
Kinnaird College For Women
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