Connie Shaughnessy
116 King St, Chelmsford,ON
Summary
Proven track record in enhancing client satisfaction and expanding customer bases, demonstrated during tenure at ReMax Crown Realty/Royal LePage North Heritage. Skilled in complex problem-solving and interpersonal communication, adept at driving sales growth and mentoring teams. Achieved significant results under pressure, leveraging customer service excellence and industry knowledge.
Overview
19
19
years of professional experience
Work History
Sales Representative-Real Estate
ReMax Crown Realty/Royal LePage North Heritage
10.2008 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Recipient of numerous Sales Awards over the past 17 years of Real Estate sales.
Purchasing Assistant
Cambrian College
04.2018 - 04.2019
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
Personal Banking Officer
Scotiabank
04.2005 - 04.2006
- Conducted regular staff training sessions to ensure consistent knowledge of banking policies and procedures among team members.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
Education
Bachelor of Arts - Economics
Laurentian University
Greater Sudbury, ONDiploma - Advertising
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONSkills
- Customer Service
- Excellent conflict resolution skills
- Interpersonal communication skills
- Complex Problem-Solving
- Strong ability to work under pressure and meet objectives
Languages
English
Timeline
Purchasing Assistant
Cambrian College
04.2018 - 04.2019
Sales Representative-Real Estate
ReMax Crown Realty/Royal LePage North Heritage
10.2008 - Current
Personal Banking Officer
Scotiabank
04.2005 - 04.2006
Bachelor of Arts - Economics
Laurentian University
Diploma - Advertising
Cambrian College of Applied Arts And Technology
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