Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Concepcion Gemin

Summary

Experienced in delivering exceptional customer service, building great relationships and rapport with clients. Self-directed, resourceful and passionate, with excellent organizational and troubleshooting skills. Excellent ability to multi-task and remain organized while providing support to my colleagues and managers. Skilled understanding of technology, and excellent knowledge of Excel, Word, PowerPoint, and Outlook. Very comfortable with financial programs, such as Quick Books and Simply Accounting. Sound Knowledge of accounts receivables/payables. Strong ability to work in both independent and team environments; consistently takes initiative. Clear written and verbal communications skills; fluent in English and Spanish

Overview

26
26
years of professional experience

Work History

Supervisor Sales and Service

Hudson's Bay
08.2023 - 06.2025
  • Store supervisor in the absence of management.
  • Assigning and overseeing daily tasks to Associates.
  • Providing guidance and support to Associates, addressing any issues that may arise.
  • Customer Service.
  • Understand all systems and procedures relating to sales and credit transactions.

Inventory Administrator

PulpEye Canada Inc.
03.2023 - 08.2024
  • Keep inventory of parts updated.
  • Put orders together and arrange shipments to be sent to the clients.
  • General office duties when required.

Sales Associate

Cleo/Ricki's
01.2023 - 06.2023
  • Provided positive first impressions to welcome new, existing, and potential customers.
  • Closed the sale appropriately and completed the POS terminal transaction.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Administrative Assistant

KB Realty Inc.
06.2020 - 08.2022
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • General Administrative and Clerical Support.
  • Input and Update listings for Sales Representatives.
  • Uploaded new listing data into MLS, Matrix, and Paragon System.
  • Monitored supervisor's work calendar and schedule to coordinate showings for properties.
  • Developed spreadsheets, faxed reports, and scanned documents.
  • Entering information of the Trello system.

Administrative Assistant

Maddocks Engineering Ltd.
02.2008 - 09.2008
  • Financial Controller handling all aspects of Accounts Payable and Receivable.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Performed receptionist and general office duties.
  • Entered and processed hours for payroll.

Customer Service & Sales Representative

Essential Botanicals Inc.
01.2006 - 02.2008
  • Responsible for accounts Receivable/Payable using QuickBooks.
  • Entered and processed orders using QuickBooks.
  • Receptionist and general office duties, including various formats of correspondence and filing.
  • Taking and fulfilling orders via phone and email, shipped products utilizing appropriate courier company.

Sales Assistant

Fischer Office Environments Ltd.
01.1999 - 01.2001
  • Customer service and inside sales
  • Public relations, acting as a liaison between sales representatives and customers
  • Accounts Receivable / Payable using Simply Accounting software.
  • Performed various Credit checks.
  • Generated quotes, invoices and packing slips from Simply Accounting software.
  • Coordinated purchasing and shipping receiving.
  • Bi-weekly payroll and calculated sales commissions.
  • Organized files, developed spreadsheets and faxed reports.

Education

Sales Assistant Certificate -

The Trane Company
La Crosse, Wi

Simply Accounting - undefined

Continuing Education
City of Guelph, Ontario

Office Administration – 2 Year College Diploma - undefined

Computational Studies Institute (IEC)

Grade 12 Diploma - undefined

COBACH #3

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

English
Spanish

Timeline

Supervisor Sales and Service

Hudson's Bay
08.2023 - 06.2025

Inventory Administrator

PulpEye Canada Inc.
03.2023 - 08.2024

Sales Associate

Cleo/Ricki's
01.2023 - 06.2023

Administrative Assistant

KB Realty Inc.
06.2020 - 08.2022

Administrative Assistant

Maddocks Engineering Ltd.
02.2008 - 09.2008

Customer Service & Sales Representative

Essential Botanicals Inc.
01.2006 - 02.2008

Sales Assistant

Fischer Office Environments Ltd.
01.1999 - 01.2001

Simply Accounting - undefined

Continuing Education

Office Administration – 2 Year College Diploma - undefined

Computational Studies Institute (IEC)

Grade 12 Diploma - undefined

COBACH #3

Sales Assistant Certificate -

The Trane Company
Concepcion Gemin