Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Vicherek

Toronto

Summary

Dynamic sales professional with experience at Hudson's Bay, skilled in upselling and retail loss prevention. Proven ability to enhance customer loyalty and resolve challenges effectively. As an Executive Administrative Assistant, I streamlined operations and improved productivity through project management techniques, showcasing my goal-oriented mindset and strong organizational skills.

Overview

17
17
years of professional experience

Work History

Sales Associate

Hudson's Bay
02.2018 - 06.2025
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Executive Administrative Assistant

Interactive Electronic Design
09.2008 - 01.2018
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Education

Bachelor of Arts - Psychology

University of Waterloo
Waterloo

Skills

  • Customer engagement strategies
  • Loss prevention strategies
  • Campaign support services
  • Objective-oriented
  • Time allocation planning
  • Formal correspondence skills

Languages

English
Native or Bilingual

Timeline

Sales Associate

Hudson's Bay
02.2018 - 06.2025

Executive Administrative Assistant

Interactive Electronic Design
09.2008 - 01.2018

Bachelor of Arts - Psychology

University of Waterloo

Similar Profiles

CREATE PROFILE
Crystal Vicherek