Summary
Overview
Work History
Education
Skills
References
Timeline
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Collin Dishman

Windsor,Canada

Summary

Professional in the customer service industry, bringing valuable experience in managing customer interactions and venue logistics. Known for strong team collaboration and delivering consistent results under pressure. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

18
18
years of professional experience

Work History

Movie Theater Attendant

Cineplex Odeon
Windsor Ontario
05.2021 - Current
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
  • Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater
  • Maintained up-to-date knowledge on current movies, release dates, ratings, and other relevant information to assist customers in making informed decisions about their entertainment options.
  • Worked arcade part of theater

Customer Experience Associate/ Electronics Associate

Walmart Canada
Windsor, Canada
01.2011 - 04.2021
  • Respond to customers questions and concerns, maintaining inventory by ordering merchandise, operate cash register when the urgency arises, handle proper labeling and pricing of merchandise.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.

Cashier/Merchandiser

XS Cargo
Windsor, Canada
01.2009 - 01.2011
  • Process merchandise returns and exchanges, assist customers by providing information and resolving their complaints, maintain clean and orderly check out areas, establish or identify prices of goods.

Cashier

Taco Bell
Windsor, Canada
01.2007 - 01.2009
  • Handled currency and credit card transactions quickly, operated the drive-thru window and sales register quickly and efficiently, greeted customers and provided excellent customer service, promptly and empathetically handled customers concerns and complaints.

Education

High school Diploma -

Assumption Catholic School
Windsor, ON
06.2011

Skills

  • Cleanliness Maintenance
  • Cash handling expertise
  • Adaptability and Resilience
  • Food Safety Standards
  • Upselling strategies
  • Promotional knowledge
  • Excellent customer service
  • 17 years of customer service

References

Julian 519-792-0027 (walmart)

Chelsea 226-788-4665 (xs cargo manager)

Crystal 519-995-3504 (taco bell manager)

Timeline

Movie Theater Attendant

Cineplex Odeon
05.2021 - Current

Customer Experience Associate/ Electronics Associate

Walmart Canada
01.2011 - 04.2021

Cashier/Merchandiser

XS Cargo
01.2009 - 01.2011

Cashier

Taco Bell
01.2007 - 01.2009

High school Diploma -

Assumption Catholic School
Collin Dishman