Shaun Slay
Windsor,Canada
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Serv Rep
LGC Staffing Agency, Bingham Farms
12.2022 - 11.2024
- My department recognized me for being in the top three for Average Handling Time, efficiently handling customer interactions in under five minutes or less.
- Was responsible for implementing a customer service questionnaire, which improved customer satisfaction and built a great rapport.
- I handled approximately 30 to 50 calls daily, along with responding to emails and faxes.
Job Recruiter
Zach Hart Agency, Troy, MI
09.2016 - 12.2022
- Communicated job details, company culture, and benefits to potential hires.
- Conducted initial phone/video screenings to assess skills, experience, and cultural fit.
- Was promoted to Tier II Recruiter after meeting and exceeding department Key Performance Indicators within three months.
- Handled around 50 to 60 calls daily, connecting with potential clients.
Cafeteria Food Server
Ferndale High School, Ferndale, MI
02.2008 - 06.2016
- Complied with food safety regulations and company policies.
- Efficiently prepared and served food items to customers, ensuring portion control and dietary guidelines.
- Interacted with customers and staff courteously and professionally.
- Prepared meals daily for 200 to 300 students and staff, ensuring compliance with all food safety regulations.
Education
Certificate of Technical Studies - WHMIS (GHS)
ESafetyFirst
Windsor, ON07-2025
Technical Certificate - CompTIA Cyber Security Analyst (Cysa+)
Per Scholas
Detroit, MI04.2024
Skills
- Skilled in customer engagement
- Collaborative team player
- Emotional intelligence
- Effective patience
- Technical problem-solving
- Proficient in MS Word
- Results-driven approach
- Detail-oriented approach
- Proficient in technical systems
- Customer support
LANGUAGES
English
Timeline
Customer Serv Rep
LGC Staffing Agency, Bingham Farms
12.2022 - 11.2024
Job Recruiter
Zach Hart Agency, Troy, MI
09.2016 - 12.2022
Cafeteria Food Server
Ferndale High School, Ferndale, MI
02.2008 - 06.2016
Certificate of Technical Studies - WHMIS (GHS)
ESafetyFirst
Technical Certificate - CompTIA Cyber Security Analyst (Cysa+)
Per Scholas
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