Colin Cavanaugh
Elk Grove
Summary
Detail-focused Licensed Optician known for high productivity and efficient task completion. Skilled in accurate eyewear adjustment, precision in lens fitting, and adept at interpreting prescriptions to ensure optimal client vision and comfort. Excel using strong communication skills, problem-solving abilities, and patient-centered approach to enhance customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Optician
America's Best Contacts and Glasses
Elk Grove
11.2021 - Current
- Maintained an organized workspace to ensure efficient customer service delivery.
- Resolved customer inquiries regarding products, services, and warranties effectively.
- Trained users on software applications and best practices for troubleshooting.
- Performed troubleshooting to diagnose and resolve technical issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved network connectivity issues.
- Educated clients on proper eyewear care and maintenance techniques.
- Utilized diagnostic instruments such as auto refractors and keratometers to provide accurate prescription information.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Repaired broken frames or replaced damaged lenses as necessary.
- Compiled patient records using electronic health record software systems.
Education
Some College (No Degree) -
Cosumnes River College
Sacramento, CASkills
- Customer service
- Technical support
- Electronic health records
- Problem resolution
- Diagnostic testing
- Team collaboration
- Eyewear fittings
- Computer skills
- Ocular anatomy proficiency
- Optical Lab Equipment
- Teamwork
- Certified optician (ABO)
- MS office
- Billing processing
- Technical understanding
Certification
- ABO Licensed with the State of California
- Currently pursuing a Comptia A+ License
References
References available upon request.
Timeline
Licensed Optician
America's Best Contacts and Glasses
11.2021 - Current
Some College (No Degree) -
Cosumnes River College
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