Cody Strangway
STRATFORD
Summary
A customer service-oriented employee with exceptional interpersonal skills; I strive to stoke workplace synergy through communication and respect.
Overview
13
13
years of professional experience
Work History
Fixed Operations Manager
Stratford Nissan
Stratford
08.2023 - Current
- Oversee the daily operations of the parts, service, and detail departments.
- Receive and order parts through Nissan Canada and third parties; maintain close relationships with local aftermarket suppliers.
- Assist the parts team with inventory control.
- Manage the service schedule and daily workflow while employing lube and tire techs, apprentices, and licensed technicians.
- Manage the detail departments schedule and daily workflow while employing lot attendants and experienced detailers.
- Ensure timely vehicle deliveries for sold vehicles, both new and used.
- Provide authorization for warranty repairs while ensuring the proper procedures are followed.
- Organize dealership maintenance and repairs.
- Conduct initial interviews for parts, service, and detail.
- Provide dealership support for customer service issues from all departments.
- Responsible for disciplinary actions, including verbal warnings, write-ups, and terminations (in part, service, and detail).
Service Advisor
Pro-North
Stratford
01.2021 - 08.2023
- Assisted customers with inquiries and service recommendations.
- Coordinated service appointments and maintained scheduling accuracy.
- Provided technical support for vehicle issues and service procedures.
- Communicated with technicians to relay customer concerns effectively.
- Informed customers on preventative maintenance and service options.
- Provided estimates of repair costs, labor times and parts prices to customers.
Service Manager
Canadian Tire
Stratford
03.2013 - 10.2020
- Managed daily operations to ensure efficient service repairs and customer satisfaction.
- Coordinated staff schedules to maintain efficient workforce coverage during slow and peak seasons.
- Worked to resolve store-level customer complaints; worked with the corporation to assist in closing escalated incidents.
Education
Some College (No Degree) - General Arts & Science
Conestoga College Institute of Technology And Advanced Learning
KitchenerSome College (No Degree) - Service Technician - Trade School
Conestoga
Guelph, ONHigh School Diploma -
St Michaels - High School
Stratford, ONSkills
- Customer relationship management
- Team leadership
- Effective communication
- Conflict resolution
- Problem solving
Accomplishments
2025 Fixed Operations Manager of the Year - James Auto Group (JAG)
References
References available upon request.
Timeline
Fixed Operations Manager
Stratford Nissan
08.2023 - Current
Service Advisor
Pro-North
01.2021 - 08.2023
Service Manager
Canadian Tire
03.2013 - 10.2020
Some College (No Degree) - General Arts & Science
Conestoga College Institute of Technology And Advanced Learning
Some College (No Degree) - Service Technician - Trade School
Conestoga
High School Diploma -
St Michaels - High School