Clayton D. Solomon
Toronto
Summary
Dynamic TTC employee with extensive experience in management, supervision, and customer service. Proven ability to enhance operational efficiency, lead cross-functional teams, and ensure safety and compliance in high-demand environments. Seeking the Customer Service Supervisor position to apply strategic leadership and customer-focused solutions. Experienced TTC employee with a background in management, supervision, and customer service seeking the Customer Service Supervisor position to leverage my operational knowledge, leadership skills, and commitment to safety and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Person
Building, Toronto Transit Commission, TTC
06.2020 - Current
- Gained in-depth knowledge of TTC operations, stations, and passenger behavior, contributing to effective customer interactions and public safety
- Maintained a 98% cleanliness rating in assigned areas, ensuring passenger safety and satisfaction while adhering to TTC standards
- Collaborated with cross-functional teams of up to 20 members, resolving complex operational issues and improving communication efficiency by 20% in a unionized setting.
Project Management Consultant
D1 Recording Studio
04.2010 - Current
- Managed client relationships, delivered project management services, and ensured high standards and client satisfaction
- Managed budgets, schedules, and resources effectively to meet project goals.
Facilities Manager/Operations Supervisor
KRT
01.2018 - 11.2019
- Reduced maintenance response time by 15% through improved scheduling and resource allocation, supervised staff, and ensured safety compliance
- Planned and organized workflow, allocated resources, and assessed employee performance
- Coordinated with stakeholders to implement operational improvements and cost-effective solutions.
Building Operator
City of Toronto
03.2005 - 01.2011
- Performed safety inspections and ensured compliance with maintenance standards
- Supervised and trained 5 unionized employees, creating a safe and productive work environment through effective leadership and development initiatives.
Education
Bachelor of Arts - Sociolog
York University
York University 06.2004
Skills
- Leadership and staff supervision in unionized environments
- Strong organizational skills
- Analytical skills
- Problem-solving skills
- Proficient in MS Office Suite (Word, Excel)
- Records management
- Excellent communication abilities
- Interpersonal abilities
- Budget management
- Strategic planning
Certification
- Occupational Health and Safety
- Frontline Supervisor Training
- Ladder and Lock Out Training
- City of Toronto Driver Permit
Timeline
Service Person
Building, Toronto Transit Commission, TTC
06.2020 - Current
Facilities Manager/Operations Supervisor
KRT
01.2018 - 11.2019
Project Management Consultant
D1 Recording Studio
04.2010 - Current
Building Operator
City of Toronto
03.2005 - 01.2011
Bachelor of Arts - Sociolog
York University
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