Claudie Chartrand
Sudbury,Canada
Summary
To leverage my MBA and experience as a partial-load professor at Cambrian College to design engaging, accessible, and student-centered digital learning experiences as an instructional designer. Proficient in LSM systems (Moodle), I am committed to supporting diverse learners through innovative instructional strategies, and curriculum revision. I am dedicated to continuous professional growth through instructional design certifications, while contributing to the collaborative success of the Teaching and Learning Innovation Hub team.
Overview
7
7
years of professional experience
Work History
Mayor's Office Administrative Assistant
City of Greater Sudbury
Greater Sudbury
07.2024 - Current
- Managing the Mayor’s calendar by coordinating and scheduling his meetings, events, and travels.
- Supported Mayor’s daily operations by coordinating meetings and events.
- Organizing the mayor by developing processes and procedures, and keeping detailed notes.
- Drafted and delivered correspondence to the mayor, ensuring timely responses to required actions.
- Answering questions from city residents by email, phone, and mail, or referring them to staff.
- Engaged internal and external stakeholders to develop materials that enhanced industry relations for the mayor.
- Photographing the mayor and publishing the images on official social media platforms to enhance public awareness of his initiatives.
- Translating the text for proclamations, certificates, or other documents to ensure they are bilingual.
- Working as a team with the Chief of Staff and co-workers to ensure success.
Partial Load Business Professor
Cambrian College
01.2023 - 08.2025
- Design and present engaging lesson plans across a spectrum of courses, from entry-level to graduate certificate, such as Business Mathematics, Financial Mathematics, Business Research Methods, Foundations of Marketing, Business Strategy, and Global Marketing Management, and thoughtfully adapt each lecture to inspire and support in-person or virtual learners.
- Facilitated a welcoming, student-centered learning environment that encouraged participation and in-class discussion to enhance student engagement and understanding.
- Collaborated with faculty through team teaching and curriculum revisions to ensure course content remained relevant and effective.
- Evaluating weekly assessments, providing feedback to students, and comparing results with faculty.
- Mentored students in reassessing their progress and shared best practices to promote academic improvement and personal growth.
- Customizing my teaching methods to enable a smooth transition for new global immigrant students
Team Lead
Luxottica - Sunglass Hut
<ul>
<li>Led team in delivering exceptional customer service experiences.</li>
<li>Ensuring the inventory and floor are well displayed.</li>
<li>Performing managerial tasks when the manager of the store is not present.</li>
<li>Trained staff on product knowledge and sales techniques.</li>
<li>Managed inventory levels to ensure product availability.</li>
</ul>
04.2019 - 05.2023
- Led team to consistently exceed customer service expectations.
- Trained staff on product knowledge and effective sales techniques to enhance customer engagement.
- Oversaw store operations during manager's absence to maintain daily functions.
- Managed inventory levels to optimize product availability and meet customer demand.
- Ensuring the inventory and floor are well displayed.
Teaching Assistant
Laurentian University
09.2022 - 12.2022
- Teaching the International Management (Gestion Internationale) course in French to third-year students
- Facilitated student participation through open discussions, incorporating diverse perspectives.
- Created PowerPoint presentations and integrated real-world examples to enhance lecture engagement.
- Grading student presentations and reports using Excel and Google products.
- Investigated effective teaching methodologies to optimize classroom learning experiences.
- Translated English teaching material into French for the course.
Team Lead Ski/Snowboard Instructor
City of Greater Sudbury
Greater Sudbury
12.2018 - 03.2019
- Leveraged seven years of snowboard instruction experience at Adanac Ski Hill to mentor and guide supervised instructors.
- Coached team members on tailored teaching approaches, enhancing their effectiveness based on individual skills and teaching levels.
- Evaluated employee performance and delivered constructive feedback to foster professional growth.
- Reviewed staff availability and scheduled their shifts for student lessons.
Education
Masters - Business Administration
Laurentian University
05.2023
Bachelor - Business Administration
Laurentian University
10.2021
Skills
- Languages: bilingual in French and English, written and verbal
- Instructional design and pedagogy: experienced in designing lesson plans across diverse disciplines, adapting content for virtual and in-person delivery, and researching effective teaching methodologies
- Educational technology: proficient in learning management systems (LMS), including Moodle and D2L, as well as Microsoft Office Suite
- Accessibility and inclusion: committed to student-centered learning and customizing methods for diverse populations, including global immigrant students
- Project management and collaboration: Skilled in collaborating with faculty and stakeholders to ensure academic success and facilitating curriculum changes
- Research and analytical skills: experienced in data collection, analysis, and reporting information with confidentiality and professionalism within the higher education or municipal workplace
- Leadership and team: collaborative initiative with stakeholders to ensure students gain the best academic experience, and to facilitate their success
- Interpersonal skills: maintaining relations with stakeholders and connecting with students throughout their academic journey
References
- Dr. Patricia Orozco, Associate Professor, BAA and BBA Coordinator, Laurentian University, Faculty of Management, 705-923-7289, porozco@laurentian.ca
- Raili Lakanen, Adjunct Professor, Laurentian University, School of Natural Sciences, 416-884-0435, raili.lakanen@gmail.com
- Meghan Corcoran (she/her), Professor, Cambrian College, Douglas A. Smith Family School of Business, 705-566-8101 ext. 6860, meghan.corcoran@cambriancollege.ca
- Marnie Staffen, Professor, Cambrian College, Business/Business Administration, 705-566-8101 x6262, marnie.staffen@cambriancollege.ca
- Anne Gervais, Recreational Coordinator, City of Greater Sudbury, 705-674-4455 ext. 2333, Anne.gervais@greatersudbury.ca
Timeline
Mayor's Office Administrative Assistant
City of Greater Sudbury
07.2024 - Current
Partial Load Business Professor
Cambrian College
01.2023 - 08.2025
Teaching Assistant
Laurentian University
09.2022 - 12.2022
Team Lead
Luxottica - Sunglass Hut
04.2019 - 05.2023
Team Lead Ski/Snowboard Instructor
City of Greater Sudbury
12.2018 - 03.2019
Masters - Business Administration
Laurentian University
Bachelor - Business Administration
Laurentian University