Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANA MIRAL

Brampton,ON

Summary

Dynamic and bilingual Office Administrative Assistant with a proven track record at RK Accountant, excelling in customer satisfaction and operational efficiency. Mastered MS Office and exceptional organizational skills, enhancing team productivity and streamlining processes. Known for outstanding communication and a positive attitude, significantly contributing to a collaborative work environment and client loyalty.

Overview

1
1
year of professional experience

Work History

Office Administrative Assistant

RK Accountant
Brampton, Ontario
05.2024 - 09.2024
  • Greeted visitors and responded to inquiries in a professional manner.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized and maintained filing systems, both paper and electronic.
  • Managed office duties, organized workspaces, answered emails, and made phone calls.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Assisted with scheduling meetings and appointments for the office staff.

Customer Service Representative

Modean
Toronto, Ontario
05.2023 - 09.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved customer complaints promptly and efficiently.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.

Education

ST. Aloysius Gonzaga
Mississauga, ON

Skills

  • Proficient in MS office
  • Excellent customer service skills
  • Strong written and communication skills
  • Bilingual in French and English
  • Exceptional organizational skills and data entry
  • Collaborative teamwork
  • Dependable and responsible
  • Friendly and positive attitude
  • Task prioritization skills

Timeline

Office Administrative Assistant

RK Accountant
05.2024 - 09.2024

Customer Service Representative

Modean
05.2023 - 09.2023

ST. Aloysius Gonzaga

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