Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claire Scafe

Senior Personal Lines Underwriter
Mossley

Summary

Experienced in underwriting personal lines insurance, excelling at accurately assessing risks and managing policies. Leveraging strong analytical skills and industry expertise to continuously enhance underwriting processes for increased efficiency and profitability. Proficient in regulatory compliance, prioritizing effective communication with stakeholders to ensure seamless operations and client satisfaction.

Overview

22
22
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Personal Lines Underwriter

Intact Insurance
06.2016 - Current
  • Coached junior underwriters on best practices, contributing to their professional growth and development within the organization.
  • Maintained up-to-date knowledge of industry trends and regulatory changes to inform underwriting decisions effectively.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Consistently met customer expectations by delivering high-quality service throughout the policy lifecycle, including renewals, endorsements, and cancellations.
  • Improved customer satisfaction through timely and accurate policy evaluations and adjustments.
  • Enhanced underwriting efficiency by implementing streamlined processes and risk assessment methodologies.
  • Reduced claims frequency through proactive identification of potential risks and targeted policy modifications.

Underwriting Assistant, Farm

Intact Insurance
05.2015 - 06.2016
  • Answer inquiries from brokers in a prompt manner
  • Support underwriting team by processing endorsements and renewals as per underwriter instructions
  • Base rate quote submissions as directed by the underwriting team
  • Maintain service standards to our broker partners

PLUS Team Underwriter

Intact Insurance
09.2008 - 05.2015
  • Provide technical and system support to peers and brokers
  • Made approval and denial recommendations by determining accurate risk levels.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Mentored junior underwriters, providing guidance on best practices and improving overall team performance.

RIBO Licenced Personal Lines Broker

Preferred Insurance
09.2003 - 09.2008
  • Managed a book of business for approximately 1400 insured's
  • Quoted and wrote New Business for clients as required
  • Advised clients on insurance products to best suit their insurance needs

Education

RIBO Licencing Course -

Fanshawe College
London, ON

Charted Insurance Professional (CIP) -

Insurance Institute of Canada
London, ON
05.2001 -

Skills

  • Strong organizational and time management skills

  • Surpassing customer expectations consistently

  • Effective communication abilities

  • Knowledge of Personal Lines insurance

  • Problem-solving expertise

  • Coaching and guidance

Timeline

Senior Personal Lines Underwriter

Intact Insurance
06.2016 - Current

Underwriting Assistant, Farm

Intact Insurance
05.2015 - 06.2016

PLUS Team Underwriter

Intact Insurance
09.2008 - 05.2015

RIBO Licenced Personal Lines Broker

Preferred Insurance
09.2003 - 09.2008

Charted Insurance Professional (CIP) -

Insurance Institute of Canada
05.2001 -

RIBO Licencing Course -

Fanshawe College

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Claire ScafeSenior Personal Lines Underwriter