Claire Holubowich
Edmonton,AB
Summary
I believe I would be an excellent candidate for World Waterpark supervision. As a lifeguard at the world waterpark I have a proven track record of maintaining a safe environment for swimmers and performing successful rescues. I have demonstrated ability to work effectively under pressure and collaborate with team members to ensure safety compliance. I am dedicated to ensuring both patrons and employees are safe and having the best experience they can. I am experienced in solving problems as they arise and finding solutions for conflict. I am fully trained in three World Waterpark departments and look forward to any future opportunities for growth and training within the waterpark.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Representative
West Edmonton Mall
10.2024 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Handled customer complaints to satisfy and retain guests.
- Created a welcoming and comfortable environment for guests.
- Maintained high level of professionalism when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Responded to guest concerns and complaints professionally and found resolutions.
Lifeguard
West Edmonton Mall
01.2024 - Current
- Learned and maintained proficiency in first aider skills such as First Aid and CPR-C to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool and ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently.
- Ensured proper use of lifesaving equipment, conducting regular inspections for wear or damage.
Assistant Lifeguard/Slide Attendant
West Edmonton Mall
09.2023 - Current
- Increased patron satisfaction with timely assistance, answering questions, and providing courteous service.
- Improved swimmer safety by enforcing facility rules and monitoring water conditions.
- Provided assistance and backup to lifeguards during emergency situations.
- Upheld and enforced all World Waterpark rules and standards.
Zipline Operator
West Edmonton Mall
05.2023 - Current
- Enhanced guest safety by conducting thorough equipment inspections daily and recording all results.
- Collaborated with team members to expertly manage large groups of customers during peak times.
- Handled customer inquiries professionally, providing accurate information on hours and pricing.
- Maintained a clean and organized work environment, contributing to the overall positive atmosphere for guests.
- Ensured safe and efficient practices by following all safety protocols and communicating effectively with team members.
Education
High School Diploma -
Ross Shepperd High School
Edmonton, AB06-2023
Skills
- Customer service
- Conflict resolution
- First aid
- Adaptability in emergencies
- Teamwork and collaboration
- Rule enforcement
- Critical thinking
- Detail-oriented
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Intermediate First Aid CPR C & AED
- Amenity Attendant
- Bronze Medallion
- Bronze Cross
- Shallow Water Attendant
- O2 Administration
- Aquatic Emergency Care
- National Lifeguard - Pool
- National Lifeguard - Waterpark
- Fall Protection
Timeline
Guest Service Representative
West Edmonton Mall
10.2024 - Current
Lifeguard
West Edmonton Mall
01.2024 - Current
Assistant Lifeguard/Slide Attendant
West Edmonton Mall
09.2023 - Current
Zipline Operator
West Edmonton Mall
05.2023 - Current
High School Diploma -
Ross Shepperd High School
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