Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Isabella Lopez

Edmonton

Summary

Dedicated and compassionate professional that ensures the safety of both humans and animals. With almost two years of experience as a slide attendant and guest services worker, I have developed leadership skills and have earned many certifications. As a pet sitter with a deep love for animals, I have provided attentive care to both dogs and cats. I am confident at handling emergencies, reliable, and a hard worker.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Representative

West Edmonton Mall
05.2023 - Current
  • Handle guest check-ins and reservations, verifying details and processing account charges.
  • Provide friendly and efficient service to guests, addressing their needs and concerns promptly and professionally.
  • Effective problem-solving skills to address guest complaints, resolve issues, and find suitable solutions to ensure guest satisfaction.
  • Collaborate with other guest service representatives, supervisors, managers and security to ensure smooth operation of the park.

Slide Attendant

West Edmonton Mall
09.2022 - Current
  • Respond effectively to emergency situations.
  • Work collaboratively with other lifeguards, slide operators and security.
  • A keen understanding of water safety principles and ability to enforce safety protocols to prevent accidents and injuries.
  • Perform inspections of slides and surrounding areas to identify any hazards or maintenance issues.
  • Address any issues or concerns guests had while on ride promptly and courteously.

Pet Sitter

Friends And Family Members
01.2022 - Current
  • Keep pets healthy with regular changes of food and water.
  • Administer daily pet medications on schedule based on owner preferences or veterinarian advice.
  • Update pet owners regularly on status of their pets through phone calls or texts
  • Engage in playtime with pets to promote socialization and bonding.
  • Comfort anxious or stressed animals by providing reassurance and gentle handling techniques.
  • Groom pets by brushing fur, trimming nails, and cleaning ears.
  • Maintain a clean living environment by cleaning pet areas, litter boxes, and cages.
  • Follow directions to properly conduct walking, feeding, crating and other tasks required during visit.

Skills

  • Problem-solving abilities
  • Attention to detail
  • Leadership qualities
  • Positive attitude
  • Organizational skills
  • Strong teamwork
  • Customer service excellence
  • Conflict resolution
  • Physical stamina
  • Effective communication

Certification

  • Intermediate First Aid - September 2022
  • Bronze Med & Bronze Cross - December 2022
  • National Lifeguard Pool & National Lifeguard Waterpark - April 2023

Timeline

Guest Service Representative

West Edmonton Mall
05.2023 - Current

Slide Attendant

West Edmonton Mall
09.2022 - Current

Pet Sitter

Friends And Family Members
01.2022 - Current

Similar Profiles

CREATE PROFILE
Isabella Lopez