Jacqueline Villaseñor
Oxnard
Summary
Dynamic and detail-oriented professional with extensive experience in customer service for 10+ years. Proven ability to resolve issues swiftly and enhance guest experiences through effective communication and problem-solving skills. Adept at managing and training new staff, consistently exceeding productivity targets while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Motel 6 Ventura
06.2021 - 07.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Line Cook
Rubio's Coastal Grill
03.2020 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
3rd Key Supervisor
Romantix Oxnard
07.2019 - 02.2020
- Coordinated special events within the store to engage customers further with the brand.
- Enhanced customer experience by efficiently addressing inquiries and resolving issues.
- Trained new employees on company policies and procedures, ensuring consistency in service quality.
- Facilitated team communication and collaboration, fostering a positive work environment.
- Developed strong relationships with customers through attentive listening skills and product knowledge.
- Collaborated with team members to achieve monthly sales targets through proactive selling techniques.
- Streamlined processes for improved efficiency in daily tasks such as cash handling and inventory control.
- Handled store opening and closing procedures, safeguarding company assets at all times.
- Provided exceptional customer service by promptly addressing concerns and offering personalized solutions.
- Implemented loss prevention measures by closely monitoring store activities and reporting suspicious behavior.
- Assisted store manager in daily operations for smooth functioning and increased sales.
- Participated in regular team meetings to discuss performance metrics, goals, and areas of improvement.
- Maintained visual merchandising standards, creating an appealing store environment for customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
Production Worker
Goodwill Industries Ventura
07.2017 - 06.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
High School Diploma - General Studies
Rio Mesa High School
Oxnard, CA06.2009
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Financial transactions
- Flexible schedule
- Payment processing
- Product sales
- Data entry proficiency
- Complaint handling
- Guest orientation
- Food and beverage area setup
- Data entry
- First aid training
- Inventory monitoring
- Services and amenities promotion
- Hotel software expertise
- Reservation management
- Verbal and written communication
- Cash handling experience
- Loyalty promotion
- Room availability
- Check-in coordination
- Shift change management
- Clear communication
- Guest experiences
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Social media networking
- Relationship building
- Training and mentoring
- Team building
- Multitasking
- Written communication
- Attention to detail
- Problem-solving
- Analytical thinking
- Calendar and scheduling software
- Luggage handling
- Teamwork
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Flexibility
- Adaptability and flexibility
- Goal setting
Additional Information
Bilingual.. fluent in Spanish
& Open availability
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Motel 6 Ventura
06.2021 - 07.2021
Line Cook
Rubio's Coastal Grill
03.2020 - 06.2020
3rd Key Supervisor
Romantix Oxnard
07.2019 - 02.2020
Production Worker
Goodwill Industries Ventura
07.2017 - 06.2019
High School Diploma - General Studies
Rio Mesa High School
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