Cindy Travis
Saint John
Summary
Experienced in customer service management, excelling at efficiently resolving client concerns. Strong communication and problem-solving skills enhance customer satisfaction. Consistently fostering positive interactions and maintaining high service standards. Proven track record in delivering exceptional customer experiences. Dedicated to providing top-notch service and ensuring customer loyalty.
Overview
35
35
years of professional experience
Work History
Screening Officer
CATSA
09.2018 - 02.2025
- Company Overview: Canadian Air Transport Security Authority
- Duties include screening passengers and their belongings
- Ensure non-permitted items do not enter secure area
- Control access to secure areas
- Respond to alarms, illegal acts or violations
- Canadian Air Transport Security Authority
Financial Consultant
IG Wealth Management
03.2010 - 05.2018
- Responsibilities included full financial services - investments, life and disability insurance, mortgages, group benefits
- Managed client base of $20 million
Cook – weekends
Buccaneers Pub
10.2009 - 04.2014
- Prepared meals to order in a fast paced environment
- Ordering inventory, working alone and as part of a group
Financial Services Manager
BMO Bank of Montreal
03.2002 - 12.2009
- Responsibilities included full service lending (loans, mortgages, small business lending), consistently achieving and exceeding aggressive sales targets
Animal Attendant/ Animal Control Part Time
Animal Rescue League
06.1999 - 03.2004
- Duties included completing adoption contracts, taking care of animals, enforcing city by-laws, and being on call after hours for emergencies
Virtual Sales Executive
Xerox Canada Ltd.
12.1999 - 12.2003
- Responsibilities included account management, analyzing client needs and selling digital office solutions to designated U.S
- Companies
Financial Consultant
Investors Group Financial Services
08.1994 - 11.1999
- Responsibilities included full financial services - investments, life and disability insurance, mortgages, group benefits
- Managed assets $3.5 Million
Cook
Pennfield Irving Restaurant
05.1990 - 08.1994
- Responsible for preparing meals, ordering stock, inventory, scheduling, etc
Education
Business Technology - Marketing Major with Honours
New Brunswick Community College
Saint John, NB06.1994
College Preparatory Program -
Fundy High School
06.1989
Skills
- Excellent Customer Service Skills
- Passion for Helping Others
- Professionalism and integrity
- Critical thinking aptitude
- Public safety awareness
Additional Information
CPR/ First Aid, Passionate Dog Rescuer, Passionate Fundraiser, Valid Class 5 Drivers License, Pleasure Craft Operator License - (Canadian Coast Guard Accredited)
Timeline
Screening Officer
CATSA
09.2018 - 02.2025
Financial Consultant
IG Wealth Management
03.2010 - 05.2018
Cook – weekends
Buccaneers Pub
10.2009 - 04.2014
Financial Services Manager
BMO Bank of Montreal
03.2002 - 12.2009
Virtual Sales Executive
Xerox Canada Ltd.
12.1999 - 12.2003
Animal Attendant/ Animal Control Part Time
Animal Rescue League
06.1999 - 03.2004
Financial Consultant
Investors Group Financial Services
08.1994 - 11.1999
Cook
Pennfield Irving Restaurant
05.1990 - 08.1994
College Preparatory Program -
Fundy High School
Business Technology - Marketing Major with Honours
New Brunswick Community College
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