Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References Available
Timeline
Generic

Moesha Browne

Calgary,Canada

Summary

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Obtain a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Able to remain focused under pressure and keep a positive attitude when dealing with difficult customers or situations. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

SCREENING OFFICER

GARDA WORLD
10.2022 - 12.2023
  • Welcoming passengers, following full SOPs, conducting full care and control, making sure each and every passenger get throughout the checkpoint safely, followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations, protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.

Beauty Advisor

Shoppers Drug Mart
02.2022 - 09.2022
  • Incharge of the drug store section
  • Began as counter clerk, promoted to makeup artist in four months
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Makeup for any occasion
  • Air-brushing application
  • Makeovers
  • Color principles
  • Skin-tone management
  • Makeup sales
  • Product expertise
  • Customer consultation
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.

Makeup Artist

Self Employed Services
02.2019 - Current
  • Professionally applied makeup to 20 clients per month for outings, proms, weddings, and other special occasions and events.
  • Assist over 30 customers per day by communicating product capabilities
  • Possess authoritative product knowledge
  • Average $1200 in daily sales
  • Used makeup and prosthetics to alter appearance of actors, models and performers.
  • Used social media platforms to promote salon and services.
  • Sanitized makeup tools to avoid spread of infection.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.

Front Desk Receptionist

Clovdent Dentistry
07.2019 - 08.2023
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Greeting and checking in patients

● Answering phone calls and responding to emails

● Scheduling and confirming appointments

● Maintaining patient records

INDEPENDENT DISTRIBUTOR/SALES AGENT

Telus Communications
07.2021 - 10.2022
  • Consult and share how our Crazy Wrap Thing and other all-natural health and wellness products can help enhance and maintain their lifestyle, manage customer auto ship orders and accounts, enroll and train new team members, recommend and guide customers to products that would help best to meet their goals, plan and organize parties, appointments and meetings with potential customers and distributors, correspond and remind customers of special promos and tips, have fun and change lives, maintain scheduling and event calendars, provide services to customers, such as order placement or account information, manage projects or contribute to team work and leadership.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Re-wrote cold calling scripts with every product change to increase overall sales by Numbers .
  • Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.

Package Handler

United ParcelService
08.2019 - 02.2021
  • PACKAGE HANDLER, assisted in loading delivery trucks with prepared packages, loaded completed orders on pallets according to delivery numbers, tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate, coordinated shipments of local, regional, national, and global nature, used tools, sprayers, and cleaning solutions to disinfect work areas, mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Manager

Popeyes
02.2018 - 06.2019
  • Store manager, operated cash register, collected payments and provided accurate change, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wrapped items and bagged purchases properly to prevent merchandise breakage, maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale, inventoried stock and placed new orders to keep supplies within optimal levels for expected demands, maintained professional store appearance by inspecting checkout areas and assisting team members in cleaning, trash removal and other actions.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Cross-trained existing employees to maximize team agility and performance.

Crew Member

Harvey's Restaurant
06.2018 - 04.2019
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness, worked closely with front-end staff to assist customers, inspected items for damage and obtained replacements for customers, welcomed customers and helped determine their orders, processed customer orders and recorded them in the restaurant database, relayed customers' orders to the kitchen staff, ensured all orders are delivered to the customers in a timely manner, accepted cash and returned the correct change, placed food orders in the appropriate bags and boxes, cleaned and arranged eating, service, and kitchen spaces.
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

PHARMACY TECHNICIAN

Warden Woods Community Centre
05.2017 - 09.2018
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems, assisted pharmacist with clearing high volume of prescriptions and responded to customer questions, interpreted and processed medication orders under supervision of pharmacist, received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system, refilled medications offered insight into over-the-counter products and verified insurance benefits.

McDonald’s CASHIER/STORE ASSOCIATE

01.2017 - 01.2018
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy, counted cash, made change, and stored coupons to keep organized and balanced cash register drawer, monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment, stocked, replenished, and organized inventory to keep store merchandise fresh, handled cash, check, credit, and automatic debit card transactions with 100% accuracy also made bank deposits on behalf of the company.

Education

Information And Computer Systems

Trios College
Toronto, ON
09.2021

OSSD - Studied information technology

Birchmount Park Collegiate Institute
Toronto, ON
06.2019

Skills

  • Able to coordinate
  • Strong interpersonal skills
  • Self Motivated
  • Discipline attitude makes me have good work ethic
  • Strong organizational and time management skill
  • Team training and development
  • Very adaptable and flexible in any role
  • Outstanding customer service presence
  • Strong communication skills
  • Proficient in teaching and supporting all agesPassionate leader who develops highly motivated teams through mentoring, instructing, and committing myself to hard work to achieve excellence
  • Hobbies include athletic sports and dancing
  • Effective customer service skills; able to resolve customer concerns
  • Excellent verbal and written communication skill
  • Effective leadership
  • Able to work effectively both independently and within a team
  • Proficient in using Microsoft Powerpoint, Microsoft Word, Internet

Languages

English
Full Professional

Accomplishments

Student of the month - December 2017

References Available

True

Timeline

SCREENING OFFICER

GARDA WORLD
10.2022 - 12.2023

Beauty Advisor

Shoppers Drug Mart
02.2022 - 09.2022

INDEPENDENT DISTRIBUTOR/SALES AGENT

Telus Communications
07.2021 - 10.2022

Package Handler

United ParcelService
08.2019 - 02.2021

Front Desk Receptionist

Clovdent Dentistry
07.2019 - 08.2023

Makeup Artist

Self Employed Services
02.2019 - Current

Crew Member

Harvey's Restaurant
06.2018 - 04.2019

Manager

Popeyes
02.2018 - 06.2019

PHARMACY TECHNICIAN

Warden Woods Community Centre
05.2017 - 09.2018

McDonald’s CASHIER/STORE ASSOCIATE

01.2017 - 01.2018

Information And Computer Systems

Trios College

OSSD - Studied information technology

Birchmount Park Collegiate Institute
Moesha Browne