Cindy Martinez
La Puente
Summary
Detail-oriented and patient professional with a strong background in customer service and childcare support. Currently pursuing a degree in Mathematics and skilled in explaining concepts clearly and simply. Experienced in working with children in supportive learning environments and known for communication, adaptability, and a calm, encouraging presence. Looking to bring strong people skills and a genuine interest in helping students build confidence in math.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Associate
LA Fitness
11.2024 - 07.2025
- Supervised and cared for children ages 3–12, ensuring a safe and supportive environment.
- Assisted children with activities, transitions, and behavior redirection using patience and positive communication.
- Interacted professionally with parents regarding their child's needs and experiences.
- Supported front desk operations by greeting members, answering inquiries, and maintaining organization.
Customer Service Representative / Banker
Wells Fargo
03.2021 - 10.2024
- Delivered high-level support in a financial services environment.
- Resolved customer inquiries while maintaining confidentiality and accuracy.
- Followed compliance standards and handled sensitive account documentation.
Customer Service Representative
Nordstrom
11.2016 - 05.2019
- Handled high-volume inbound calls while maintaining excellent customer service.
- Recorded customer interactions in CRM systems with accuracy and attention to detail.
- Provided personalized support and built strong client relationships.
Education
Associate's Degree - Mathematics
Mt. San Antonio College
Walnut, CAHigh School Diploma - undefined
Opportunities For Learning
City of Industry, CA06.2014
Skills
- Customer Service & Client Relations
- Child Supervision & Safety
- Time Management & Organization
- Strong Written and Verbal Communication
- Problem-Solving & Adaptability
- Microsoft Office (Excel, Word, Outlook)
- Advanced mathematics
Certification
CPR/AED Certified
Timeline
Front Desk Associate
LA Fitness
11.2024 - 07.2025
Customer Service Representative / Banker
Wells Fargo
03.2021 - 10.2024
Customer Service Representative
Nordstrom
11.2016 - 05.2019
Associate's Degree - Mathematics
Mt. San Antonio College
High School Diploma - undefined
Opportunities For Learning