Genoveva Fernandez
La Puente
Summary
Dynamic professional with high expertise in customer service in multiple industries, including but not limited to, food service. High ability to multi-task, follow directives and provide leadership in heavy-volume environments. Adept at delivering exceptional service in English and Spanish and fostering positive team environments. Currently striving to secure part-time employment with a reputable organization offering flexible scheduling.
Overview
16
16
years of professional experience
Work History
Estimator
Jamy Motors
02.2024 - Current
- Use specialized software to create estimates quickly and accurately, and make estimates easily understandable and shareable.
- Develop accurate cost estimates for vehicle repairs and modifications, while adhering to industry standards and insurance guidelines.
- Collaborate with multiple vendors to achieve the quickest turnaround time for the best quality repair.
- Generate efficient processes to accomplish several workload tasks necessary to single-handidly cover the autobody facility.
- Provide excellent customer service, alleviating concerns over coverage procedures, repair plans, and scheduling restraints.
Barista
Orange Coast College
09.2009 - 01.2020
- Prepared high-quality beverages in accordance with established recipes and standards.
- Maintained cleanliness and organization of work areas to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Monitored inventory levels, placing orders for supplies to minimize disruptions in service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2015
Skills
- Time management
- Friendly and outgoing
- Problem-solving
- Opening and closing duties
- Cleanliness
- Coffee machinery
- Up-selling
- Exceptional customer service
- Safe food handling
- Beverage preparation
- POS systems
- FLUENT IN SPANISH
Timeline
Estimator
Jamy Motors
02.2024 - Current
Barista
Orange Coast College
09.2009 - 01.2020
Bachelor of Arts - Criminal Justice
California State University, Fullerton