Cindy Gyaben
EDMONTON,AB
Summary
I am an energetic and enthusiastic individual with effective communication and teamworking skills. I possess the ability to develop and motivate others and I'm willing to learn new skills in challenging environments. Due to my experience in working and studying together, I have excellent organisational skills and I work well on my own as well as effectively in a team.
Overall, I am hard-working, flexible, a fast learner, committed and focused. One of my best attributes is that I work effectively under pressure to meet and exceed expectations.
Overview
5
5
years of professional experience
Work History
Sales Representative
Sydney Call Center
Sydney, Nova Scotia
07.2023 - 10.2023
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Leader
1776 Logistics Company
Sacramento , California
11.2020 - 12.2022
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Specialist
Wizz Airlines
Dnipro, Ukraine
07.2020 - 02.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
Tutor
Planaria Medical Agency
Dnipro, Ukraine
01.2020 - 01.2021
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Designed comfortable tutoring environment conducive to learning.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Medical Training
Imeno Mechnikova Teaching Hospital
, Ukraine
01.2020 - 12.2020
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Customer Service Representative, Senior Agent
CheapOair Travel Agency
, Ukraine
01.2019 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
M.D. - Medicine
Dnipro State Medical University
Dnipro, Ukraine06.2021
High School Certificate - General Science
Ghana National College
Cape-Coast, Ghana05.2014
Skills
- Client support
- Call Center Operations
- Issue resolution
- Quality Improvement
- Reliable & trustworthy
- Friendly, positive attitude
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Adaptive Team Player
Timeline
Sales Representative
Sydney Call Center
07.2023 - 10.2023
Team Leader
1776 Logistics Company
11.2020 - 12.2022
Customer Service Specialist
Wizz Airlines
07.2020 - 02.2021
Tutor
Planaria Medical Agency
01.2020 - 01.2021
Medical Training
Imeno Mechnikova Teaching Hospital
01.2020 - 12.2020
Customer Service Representative, Senior Agent
CheapOair Travel Agency
01.2019 - 06.2020
M.D. - Medicine
Dnipro State Medical University
High School Certificate - General Science
Ghana National College
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