Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Love Oluwatayo

Scarborough,ON

Summary

Dynamic sales and customer service professional with a proven track record at Teleperformance, adept in client account development and relationship building. Excelled in closing sales and solving complex problems, boosting customer satisfaction and exceeding sales targets. Skilled in competitor research and customer relations, consistently achieving and surpassing company goals.

Overview

1
1
year of professional experience

Work History

Sales Representative

Teleperformance
Toronto, Ontario
01.2024 - 08.2024
  • Engage and influence assigned customers by leveraging deep-level insights, customer success strategies, upselling techniques, and strong relationship management, adhering to provided training, standards, and policies.
  • Act as a trusted consultant, helping customers maximize the value of domain registration and web hosting products, while navigating a delicate range of services for a leading global client in the industry.
  • Meet and exceed assigned sales targets consistently.
  • Deliver exceptional customer experiences while maintaining focus on achieving sales quotas.
  • Offer strategic recommendations to help customers achieve their business goals, including upselling additional products and platform features.
  • Develop expertise in one or more core products to better support customer needs.
  • Handle a moderate daily volume of client calls, identifying support needs and aligning them with business opportunities.
  • Independently manage daily activities, proactively addressing customer needs and pursuing performance incentives.

Customer Service Representative

Amazon
Toronto, Ontario
04.2023 - 08.2024
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Handled order tracking, returns, refunds, and replacements.
  • Resolved account-related issues, focusing on login and billing concerns.

Education

Associate of Science - Practical Nursing

Centennial College of Applied Arts And Technology
Scarborough, ON
04-2026

Skills

  • Client Support
  • Client Account Development
  • Relationship Building
  • Proficient in Closing Sales
  • Competitor research
  • Lead prospecting
  • Client service
  • Complex Problem-solving
  • Sales presentations
  • Customer relations

Affiliations

  • Volunteer at Toronto Food Bank: Assisted with organizing food drives and interacting with customers, demonstrating empathy and teamwork skills.
  • Freelance Digital Marketing Consultant: Created marketing campaigns for small businesses, honing communication and sales skills while managing client relationships remotely.
  • Online Learning: Completed courses in "Customer Service Excellence" and "Sales Strategies" through LinkedIn Learning to continuously improve professional skills.
  • Member of Virtual Fitness Group: Actively participate in weekly fitness challenges, demonstrating self-discipline and time management.
  • Mentor for New Employees: Provided guidance to new hires in customer service roles, helping them understand company policies and improve performance.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative

Teleperformance
01.2024 - 08.2024

Customer Service Representative

Amazon
04.2023 - 08.2024

Associate of Science - Practical Nursing

Centennial College of Applied Arts And Technology
Love Oluwatayo