Biying Guan
Covina
Summary
Dynamic Sales Representative with a proven track record at Granite Depot, excelling in client relationship management and effective interpersonal communication. Achieved top performer status by consistently exceeding sales targets and enhancing customer satisfaction through tailored solutions. Skilled in market analysis and strategic planning, driving significant revenue growth and fostering long-term client engagement.
Overview
2
2
years of professional experience
Work History
Sales Representative
Granite Depot
04.2023 - 04.2024
- Conducted market research to identify customer needs and preferences.
- Participated in training sessions to develop knowledge of products and sales techniques.
- Supported promotional activities by distributing marketing materials and engaging with customers.
- Adapted quickly to changing priorities, maintaining focus on customer service excellence.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Conducted detailed market analysis to guide development of sales strategies.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
Sales Representative
Target Stone LLC
03.2022 - 03.2023
- Assisted customers by providing product information and addressing inquiries.
- Maintained accurate records of sales transactions and customer interactions.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Demonstrated product features and benefits to potential clients effectively.
- Cultivated relationships with key accounts to drive product awareness and increase market share.
- Developed strategic sales plans to penetrate new territories and enhance customer engagement.
- Conducted market analysis to identify trends, opportunities, and competitive positioning for effective selling strategies.
- Analyzed sales data to refine approaches, optimize territory coverage, and exceed quarterly targets consistently.
- Sales training materials were updated based on personal experiences in the field.
- Built strong customer relationships through regular communication, follow-up, and exceptional service.
- Feedback from customers was utilized to make improvements in product offerings.
- Educating prospective clients about products led many becoming long-term customers.
- Provided valuable feedback to marketing team regarding campaign effectiveness, contributing to improved messaging strategy.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Set up appointments with potential and current customers to promote new products and services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Education
BBA - International Business
Guangzhou University
230 Wai Huan Xi Road,Guangzhou Higher Education09-2001
Skills
- Client support
- Client engagement
- Client relationship management
- Effective interpersonal communication
Languages
Spanish
Elementary
Timeline
Sales Representative
Granite Depot
04.2023 - 04.2024
Sales Representative
Target Stone LLC
03.2022 - 03.2023
BBA - International Business
Guangzhou University