Ciara Gonzalez

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided personalized care and support for medically fragile and dual-diagnosis clients with mental illness and developmental disabilities.
• Assisted in client intake, adapting care plans to meet unique medical and behavioral needs.
• Supported a client through major heart surgery, coordinating with medical teams to ensure proper care and advocating for her needs.
• Provided companionship and emotional support to clients with PTSD, easing anxiety in medical and care settings.
• Collaborated with supervisors and interdisciplinary teams to update care plans and address evolving client needs.
• Advocated for client preferences, finding creative and effective solutions to support autonomy and well-being.
• Assisted a client experiencing a psychological crisis due to medication changes, working closely with the support team to implement immediate and long-term care strategies.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
• Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
• Supported the implementation of differentiated instruction strategies, enabling all students to access grade-level curriculum effectively.
• Reported on student progress, behavior, and social skills to parents.
• Enhanced student understanding by providing individualized support and accommodations for diverse learning needs.
• Participated in team meetings to review student progress and collaboratively plan for future instructional decisions.
• Participated in professional development opportunities to stay current on best practices within the field of special education.
• Coordinated with general education teachers, contributing valuable insights about students'' strengths and challenges within the inclusion setting.
• Implemented data-driven interventions for struggling learners, promoting academic success across content areas.
• Maintained accurate records of student progress, collaborating with educators to adjust instructional approaches as needed.
• Monitored accommodations during standardized testing periods, upholding the integrity of assessment results while meeting individual student needs.
• Assisted with communication methods to keep parents informed about child's development and behavioral issues.

• Provided direct support to adults with developmental disabilities, ensuring a safe, engaging, and fulfilling daily experience.

• Tracked daily progress and behaviors, completing state-required documentation and incident reports accurately and timely.

• Assisted in interdisciplinary team meetings, contributing insights for client-centered planning and care.

• Implemented and adapted behavioral support plans to meet individual client needs and goals.

• Engaged clients in social activities, vocational tasks, and educational opportunities, supporting their personal growth and independence.

• Supported clients in work, college, and volunteer placements, fostering community inclusion and skill development.

• Assisted clients with mental health needs, recognizing signs of distress and implementing appropriate interventions.

• Provided input for quarterly and annual reports, ensuring comprehensive client progress tracking.

• Advocated for client rights, safety, and autonomy in community and program settings.

• Effectively communicated client updates and concerns to team members to ensure continuity of care.

• Trained in Pro-ACT (or other relevant crisis intervention) techniques to manage behavioral challenges safely.

• Assisted with personal care needs, including meal support and restroom assistance, while promoting dignity and independence.

• Helped safeguard clients from exploitation in the community by providing education and supervision.

• Facilitated community integration by participating in local events and fostering public awareness of individuals with disabilities.

• Encouraged skill-building and independence through structured activities and individualized support.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Implemented effective time management strategies to prioritize tasks efficiently during peak hours while still meeting customer expectations.
• Contributed to marketing efforts by participating in promotional events such as themed nights or sponsored parties to attract new clientele.
• Enhanced guest experience by creating visually appealing and delicious cocktails tailored to individual preferences.
• Developed strong rapport with regular patrons, fostering loyalty and repeat business through personalized attention and exceptional service.
• Streamlined drink preparation processes by maintaining a well-organized workstation with readily accessible tools, glassware, and ingredients.
• Managed cash transactions accurately, balancing the register at the end of each shift with minimal discrepancies.
• Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
• Improved workflow efficiency by training new bartenders on policies, procedures, drink preparation techniques, and customer service expectations.
• Collaborated closely with the security team to enforce age verification measures and maintain a secure environment for both guests and staff.
• Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
• Assisted in inventory management, tracking stock levels to ensure adequate supplies were available for seamless nightly operations.
• Maintained a clean and organized bar area, ensuring compliance with health and safety standards for optimal guest experience.
• Proactively monitored patron behavior for signs of intoxication or disorderly conduct, intervening as necessary to maintain a safe environment for all guests.
• Consistently adhered to established company policies and local liquor laws, ensuring responsible service of alcohol at all times.
• Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
• Collaborated with fellow bartenders and support staff to maintain a harmonious working environment, promoting teamwork for overall success.
• Helped management plan and serve bar menu exceeding customer expectations.

• Provided compassionate in-home care for elderly clients, including those with hospice needs, Parkinson’s, dementia, and Alzheimer’s.

• Adapted to clients’ evolving health conditions, adjusting care plans to meet their changing needs.

• Offered emotional support and companionship to clients and their families, easing stress during difficult transitions.

• Worked with available in-home resources to provide quality care while maintaining client comfort and dignity.

• Assisted with daily living activities, including bathing, personal care, dressing, and mobility support.

• Prepared meals, performed light housekeeping, and maintained a clean and safe living environment.

• Provided medication reminders and monitored client well-being to ensure adherence to care plans.

• Maintained accurate daily notes and effectively communicated client updates to family members and supervisors.

• Supported end-of-life care with sensitivity and respect, collaborating with hospice teams when necessary.

• Ensured clients’ emotional and social well-being through engaging companionship and meaningful activities.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.

• Provided one-on-one support to elderly clients, including those in memory care facilities and individuals with Sundowner’s Syndrome.

• Assisted clients with dementia and Alzheimer’s, implementing calming strategies to reduce confusion, agitation, and anxiety.

• Adapted care approaches to meet evolving cognitive and physical needs, ensuring comfort and stability.

• Supported clients in structured routines to minimize disorientation and enhance daily functioning.

• Provided companionship and emotional reassurance, especially during evening hours when Sundowner’s symptoms intensified.

• Assisted with personal care, including bathing, dressing, incontinence care, and mobility support.

• Engaged clients in memory-stimulating activities to promote cognitive function and reduce distress.

• Communicated regularly with facility staff, families, and supervisors to ensure coordinated care.

• Observed and reported behavioral changes, helping to adjust care plans proactively.

• Created a safe and comforting environment by adapting to each client’s unique needs and preferences.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with costume maintenance and adjustments, ensuring optimal performance quality and appearance.
• Maximized audience connection by incorporating improvisational elements into character interactions.
• Utilized physicality and non-verbal communication skills to convey emotions effectively while performing.
• Managed time effectively between multiple scheduled appearances without sacrificing quality or energy levels.
• Developed creative ways to interact with guests despite language barriers or accessibility challenges.
• Provided exceptional guest services by posing for photos and participating in meet-and-greets with fans of all ages.
• Received consistent praise from supervisors for professionalism, work ethic, and dedication to creating magical experiences.

• Assisted in achieving higher efficiency by optimizing kitchen workflows and minimizing equipment downtime.
• Adhered to strict food safety guidelines, reducing the risk of cross-contamination and ensuring customer wellbeing.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Contributed to maintaining a positive work environment by fostering effective communication among team members.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Processed orders on POS system and accepted cash and charge payments.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
• Performed shift change tasks each day to keep store neat and running smoothly.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.