Chukwuebuka Chukwu-mike
Ottawa
Summary
Professional with hands-on experience in dental practice management and patient coordination. Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dental Adminstrator/Dental Treatment Coordinator
Vincentore Dental Clinic
02.2021 - 05.2025
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Receptionist
University of Benin
11.2019 - 02.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history with help of Abeldent EMR.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Education
Bachelor of Science - Dental Hygiene
University of Nigeria
Nsukka, Enugu, Nigeria12-2018
Skills
- Patient care coordination
- Scheduling management
- Excellent multitasking capability
- Dental terminology
- Verbal and written communication
- Data entry
- Insurance billing
- Front office management
- Electronic dental record (EDR)
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Dental Adminstrator/Dental Treatment Coordinator
Vincentore Dental Clinic
02.2021 - 05.2025
Dental Receptionist
University of Benin
11.2019 - 02.2021
Bachelor of Science - Dental Hygiene
University of Nigeria
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