Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Harris

QC

Summary

Accomplished Team Manager II at TD Bank Group, renowned for elevating team productivity and employee satisfaction through expert coaching and organizational skills. Achieved record sales for Aeroplan cards, showcasing motivational prowess and a knack for performance appraisal.

Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.

Overview

14
14
years of professional experience

Work History

Team Manager II, Small Business Banking

TD Bank Group
05.2022 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Managed own hub as only member of management in our Montreal Office
  • Only Bilingual member of management team

Residential Claims Analyst

TD Insurance Meloche Monnex
11.2019 - 05.2022
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.

Tech Support, Client Service, Merchant Solutions

TD Bank Group
07.2016 - 11.2019
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Oversaw launch of e-commerce platform, expanding market reach and increasing sales channels.

Loyalty & Advice Officer, TD Credit Cards

TD Bank Group
06.2012 - 07.2016
  • Offered expert advice tailored to client needs based on profiling of their accounts and asking open ended questions
  • Sales leader, best in centre for every spring/fall campaign
  • Acheived all time sales record for Aeroplan cards following Aeroplan migration from CIBC

Trauma Coordinator

Morneau Shepell
06.2010 - 06.2012
  • Organized Trauma sessions with affected businesses, coordinated trauma counsellors travel arrangements, schedules and subject matter assignments
  • In-took difficult calls from business clients who had experienced a traumatic event and assessed their need, assigning appropriate service


Education

Bachelor of Arts - Education

Concordia University
Montreal, None
05-2008

Skills

  • Customer Focus
  • Coaching
  • Motivational Abilities
  • Employee Scheduling
  • Influencing skills
  • Organizational skills
  • Performance Appraisal

Languages

English
Native or Bilingual
French
Native or Bilingual
Italian
Professional Working
Spanish
Limited Working

Timeline

Team Manager II, Small Business Banking

TD Bank Group
05.2022 - Current

Residential Claims Analyst

TD Insurance Meloche Monnex
11.2019 - 05.2022

Tech Support, Client Service, Merchant Solutions

TD Bank Group
07.2016 - 11.2019

Loyalty & Advice Officer, TD Credit Cards

TD Bank Group
06.2012 - 07.2016

Trauma Coordinator

Morneau Shepell
06.2010 - 06.2012

Bachelor of Arts - Education

Concordia University

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Christopher Harris