Christopher Harris
LaSalle
Summary
Dynamic leader with a proven track record at TD Bank Group, transforming underperforming teams into top achievers through strategic coaching and operational excellence. Skilled in staff development and performance appraisal, I fostered a culture of accountability and collaboration, significantly enhancing team productivity and customer satisfaction. I drive results through trust building, exceptional coaching skills and team spirit.
Overview
15
15
years of professional experience
Work History
Senior Team Manager, Business Banking
TD Bank Group
Montreal, QC
05.2022 - 04.2025
- Took a failing team, which was in last place performance wise and brought them to first place in the entire business through focused coaching, accountability through action plans, relationship building and PIP.
- Functioned as Group Manager, since I was the only Team Manager in my hub. Upper management was all in Toronto. Worked independently to handle all building, security, Premises and logisitcal concerns.
- Extremely CDP oriented, Main goal is to coach and develop colleagues and help move them to their future roles.
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members. Honing in on members who exhibit leadership qualities
- Developed comprehensive training programs, resulting in improved skill sets and job satisfaction among team members.
- Streamlined operational processes for increased efficiency and productivity within the team in order to exceed targets and improve our overall standing in the business
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
Residential Claims Analyst
TD Insurance Meloche Monnex
Montreal, QC
11.2019 - 05.2022
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
Senior Merchant Solutions Specialist
TD Bank Group
Montreal, QC
07.2016 - 11.2019
- Improved website usability by collaborating with IT teams to enhance Online Mart functionality and overall user experience.
- Provided expert technical support for Merchant Terminals as well as batching and transaction issues.
- Consistently top of the department in sales performance
- Delivered training workshops to rest of department to drive improvement in sales results
Bilingual Specialist, Loyalty & Advice
TD Bank Group
Montreal, QC
06.2012 - 07.2016
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Change Champion, led cross-functional team to launch new product during Aeroplan Visa Migration, exceeding initial sales forecasts.
- Achieved Highest sales record in company history, held to this day: 267 Aeroplan Visa cards in 90 day campaign.
Trauma Coordinator
Morneau Shepell
Montreal, QC
06.2010 - 06.2012
- Facilitated collaboration among various Mental Health professionals to optimize client care during critical moments of treatment for traumatic workplace events.
- Assessed Business clients' needs for onsite trauma counseling. Matched needs with counselors in my database to ensure right fit.
- Managed relationships with business clients and counselors alike.
- Handled schedule, travel arrangements and all other logistical concerns to get our counselors onsite where they were needed quickly and efficiently.
- Mentored incoming staff members on the business expectations and operational protocols of the trauma program, fostering a supportive learning environment.
Education
Bachelor of Arts - Education
Concordia University
Montreal, QC04-2007
DEC - Social Sciences With Economics Specialty
Dawson College
Montreal, QC05-2003
High School Diploma With Honors - International Baccalaureate
LaSalle Catholic Comprehensive High School
Montreal, QC06-2001
Skills
- Coaching and mentoring
- Customer focus
- Influencing skills
- Financial acumen
- Operational excellence
- Staff development
- Performance appraisal
- Time management
- Excellent communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Senior Team Manager, Business Banking
TD Bank Group
05.2022 - 04.2025
Residential Claims Analyst
TD Insurance Meloche Monnex
11.2019 - 05.2022
Senior Merchant Solutions Specialist
TD Bank Group
07.2016 - 11.2019
Bilingual Specialist, Loyalty & Advice
TD Bank Group
06.2012 - 07.2016
Trauma Coordinator
Morneau Shepell
06.2010 - 06.2012
Bachelor of Arts - Education
Concordia University
DEC - Social Sciences With Economics Specialty
Dawson College
High School Diploma With Honors - International Baccalaureate
LaSalle Catholic Comprehensive High School