Christopher Harris
LaSalle
Summary
Dynamic leader with a proven track record at TD Bank Group, transforming underperforming teams into top achievers through strategic coaching and operational excellence. Skilled in staff development and performance appraisal, I fostered a culture of accountability and collaboration, significantly enhancing team productivity and customer satisfaction. I drive results through trust building, exceptional coaching skills and team spirit.
Overview
15
15
years of professional experience
Work History
Senior Team Manager, Business Banking
TD Bank Group
05.2022 - 04.2025
- Took a failing team, which was in last place performance wise and brought them to first place in the entire business through focused coaching, accountability through action plans, relationship building and PIP.
- Functioned as Group Manager, since I was the only Team Manager in my hub. Upper management was all in Toronto. Worked independently to handle all building, security, Premises and logisitcal concerns.
- Extremely CDP oriented, Main goal is to coach and develop colleagues and help move them to their future roles.
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members. Honing in on members who exhibit leadership qualities
- Developed comprehensive training programs, resulting in improved skill sets and job satisfaction among team members.
- Streamlined operational processes for increased efficiency and productivity within the team in order to exceed targets and improve our overall standing in the business
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
Residential Claims Analyst
TD Insurance Meloche Monnex
11.2019 - 05.2022
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
Senior Merchant Solutions Specialist
TD Bank Group
07.2016 - 11.2019
- Improved website usability by collaborating with IT teams to enhance Online Mart functionality and overall user experience.
- Provided expert technical support for Merchant Terminals as well as batching and transaction issues.
- Consistently top of the department in sales performance
- Delivered training workshops to rest of department to drive improvement in sales results
Bilingual Specialist, Loyalty & Advice
TD Bank Group
06.2012 - 07.2016
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Change Champion, led cross-functional team to launch new product during Aeroplan Visa Migration, exceeding initial sales forecasts.
- Achieved Highest sales record in company history, held to this day: 267 Aeroplan Visa cards in 90 day campaign.
Trauma Coordinator
Morneau Shepell
06.2010 - 06.2012
- Facilitated collaboration among various Mental Health professionals to optimize client care during critical moments of treatment for traumatic workplace events.
- Assessed Business clients' needs for onsite trauma counseling. Matched needs with counselors in my database to ensure right fit.
- Managed relationships with business clients and counselors alike.
- Handled schedule, travel arrangements and all other logistical concerns to get our counselors onsite where they were needed quickly and efficiently.
- Mentored incoming staff members on the business expectations and operational protocols of the trauma program, fostering a supportive learning environment.
Education
Bachelor of Arts - Education
Concordia University
Montreal, QC04-2007
DEC - Social Sciences With Economics Specialty
Dawson College
Montreal, QC05-2003
High School Diploma With Honors - International Baccalaureate
LaSalle Catholic Comprehensive High School
Montreal, QC06-2001
Skills
- Coaching and mentoring
- Customer focus
- Influencing skills
- Financial acumen
- Operational excellence
- Staff development
- Performance appraisal
- Time management
- Excellent communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Senior Team Manager, Business Banking
TD Bank Group
05.2022 - 04.2025
Residential Claims Analyst
TD Insurance Meloche Monnex
11.2019 - 05.2022
Senior Merchant Solutions Specialist
TD Bank Group
07.2016 - 11.2019
Bilingual Specialist, Loyalty & Advice
TD Bank Group
06.2012 - 07.2016
Trauma Coordinator
Morneau Shepell
06.2010 - 06.2012
Bachelor of Arts - Education
Concordia University
DEC - Social Sciences With Economics Specialty
Dawson College
High School Diploma With Honors - International Baccalaureate
LaSalle Catholic Comprehensive High School
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