Mobolaji O. Ijaola
Winnipeg,MB
Summary
Diligent customer relationship manager with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead, Business Banking
Lotus Bank Limited
05.2024 - 12.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by aligning bank products to specific customer needs.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Relationship Manager (Retail and Commercial Sales)
Keystone Bank Limited
01.2023 - 04.2024
- I work to offer focused client relationship management to existing Bank clients while signing up new customers to the Bank
- I present Bank clients tailor made products and services with value adding features
- Processing Risk assets and deposit mobilization fit for the client's business purpose
- Balance sheet management and fund utilization
AGRIC CHAMPION (Agric. Sales & Value Chain)
Keystone Bank Limited
05.2020 - 01.2023
- I have developed Agribusiness Proposition and Value Chain Content aimed at harnessing value across Food crops and other Agric
- Commodities
- Starting from the cultivation, processing all the way to consumer products
- I am in tune with government regulations on Agric
- Inputs (Seeds, Herbicides/Pesticides, Fertilizers) geared towards the overall success of its Food Security Programmes
- Client profiling and On-boarding to integrate stakeholders within the food production sector into an efficient value chain for both domestic and export-oriented use
- Prepare detailed monthly reports and updates to project specifications, progress, identified conflicts and team activities
- Worked with cross-functional Agric
- Commodity Champions to create input and production trackers that elevate client site experience and significantly improve overall functionality and performance
- Provide coaching support to boost performance and help team members achieve set goals
Relief Service Manager (Branch operations)
Keystone Bank Limited
10.2019 - 04.2020
- Supervision and coordination of branch operations
- Driving discipline and compliance from branch staff in line with set goal and objectives
- Monitoring to ensure branch assets and infrastructural facilities are adequate, functional, secure and able to support business objectives
- Ensuring all service channels are up and running to maximize profit
- Constantly ensuring first class customer service delivery and customer retention
- Drive regulatory soundness and compliance at branch level
Service Officer (Branch Operations)
Keystone Bank Limited
07.2009 - 09.2019
- Supervision of tellers and the entire cash operations of the branch
- ATM operations (cash loading, reconciliation, dispense settlements and uptime Management)
- ATM dispute settlements
- Cash Management in line with the Bank's stated policy
- Vault management and ensuring the safety of confidential materials
- Conduct periodic audit of the branch's assets and liabilities
Customer Service Officer (Branch Operations)
Keystone Bank Limited
09.2007 - 06.2009
- Build and sustain pleasant relationships with good disposition at all times to the bank's customers
- Process customer requests, cross sell the bank's product and liaise with other units of the bank to ensure customers are optimally served
- Manage customer account opening and documentation with the bank
- Handled in-branch e-channel on-boarding and ATM card issuance for customers
Education
Certificate - Applied Business Analysis
University of Manitoba
Winnipeg, MB02-2026
Master of Science - International Relations
University Of Abuja
07.2016
Bachelor of Science - Public Administration
University Of Abuja
08.2005
Skills
- Operational improvement
- Project organization
- Process Audit and Result Evaluation
- Client Relationship Management
- Customer focus
- Conflict resolution
- Schedule management
Certification
- Chartered Institute of Administration, 08/01/13
- Institute of Strategic Management Nigeria (FSM), 12/01/21
Languages
English
Personal Information
- Date of Birth: 04/03/84
- Gender: Female
- Nationality: Nigerian
Timeline
Team Lead, Business Banking
Lotus Bank Limited
05.2024 - 12.2024
Relationship Manager (Retail and Commercial Sales)
Keystone Bank Limited
01.2023 - 04.2024
AGRIC CHAMPION (Agric. Sales & Value Chain)
Keystone Bank Limited
05.2020 - 01.2023
Relief Service Manager (Branch operations)
Keystone Bank Limited
10.2019 - 04.2020
Service Officer (Branch Operations)
Keystone Bank Limited
07.2009 - 09.2019
Customer Service Officer (Branch Operations)
Keystone Bank Limited
09.2007 - 06.2009
Master of Science - International Relations
University Of Abuja
Bachelor of Science - Public Administration
University Of Abuja
- Chartered Institute of Administration, 08/01/13
- Institute of Strategic Management Nigeria (FSM), 12/01/21
Certificate - Applied Business Analysis
University of Manitoba
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