Christine Cunningham
St. Catharines,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Ontario Works Casemanager
Region of Niagara – Community Services
01.2014 - Current
- Ten years as a Casemanager in numerous roles including Homelessness and Intensive (addiction support)
- Proficient in assessing client information and making decisions on eligibility and referrals for new and ongoing clients.
- Conducted thorough assessments of client's situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collected, documented and evaluated information to determine client's eligibility for Ontario Works (OW) Income and Employment Supports in accordance with legislation and established guidelines
- Resolved conflict situations including client complaints, community agency issues and other disputes
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed and implemented comprehensive case management plans to address client needs and goals.
CMHA Safe Beds
Canadian Mental Health Association
01.2024 - Current
- Working in a clinical setting supporting clients who are experiencing suicidal Ideation
- Deliver immediate, responsible intervention while exercising good judgment in a reactive or life-threatening crisis
- Offers brief support and counselling in person or on the telephone to the general public as requested from a trauma-informed and harm-reduction perspective
- Maintains a safe environment and follows security and non-violent procedures
- Maintains up-to-date knowledge of resources, policies, and procedures and shares relevant information with other members of the team
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Community Service Worker (CSW)
Region of Niagara – Community Services
01.2010 - Current
- Collected, documented and evaluated information to determine client's eligibility in accordance with legislation and established guidelines
- Developed Job Aids at Social Assistance and Employment Opportunities, Letters, and Purchase Order to guarantee consistency of work and best practices
- Developed Intake Scheduling for CSW’s at Social Assistance and Employment Opportunities for Team meetings to assist with work pressures
- Member of Eligibility Verification Model (EVM) pilot for 6 months and Letter Pilot at Social Assistance and Employment Opportunities and assisted with recommendations on best practices for Social Assistance and Employment Opportunities as a result.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Evaluated program effectiveness through regular data analysis and made necessary adjustments for continuous improvement.
Clubhouse Manager
Beechwood Golf & Country Club
01.1995 - 01.2010
- Managed 65 seasonal staff members including golf retail and kitchen staff
- Event Specialist – weddings, golf tournaments and other events held at Club
- Developed employee manuals and trained numerous positions in a Customer Service Setting
- Familiar with developing training programs and documents to ensure excellent work practices
- Conducted interviews to hire competent employees to ensure excellent work environment and Customer Service
- Managed employee’s deficits and assisted to develop skills required to perform tasks
- Initiated and organized a WSIB committee
- Created manuals for safety of all employees
- WSIB Representative for the management team
- Planned and delivered skills training to individuals to assist with Customer Service expectations.
Education
Social Work Diploma - Social Work
Niagara College
Welland01.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Critical Thinking
- Decision-Making
Certification
- CPI 2024 Crisis Intervention
- Mental Health First Aid Certified
- First Aid & CPR 2024
- Safe Food Handling 2024
- Bridges of Poverty Certificate
- Narcan Certified
- Non-Violent Crisis Intervention Certification
- Workplace Hazardous Materials Information System (WHMIS) Certification
- Suicide Intervention Certificate – Distress Centre, 2009
- Customer Service Excellence Certificate – Niagara College, 2004
Strengthsandattributes
- Proven leadership, organizational, and managerial skills
- Reliable, organized and able to work as a team and/or independently
- Excellent interpersonal and communication skills, both written and oral
- Exceptional time management skills
- Highly motivated, resourceful, outgoing and a proven team player
- Assertive individual who meets deadlines and effectively handles high pressured situations
- Proficiency in data entry skills
- Strong Proficiency in Microsoft Office-Word, Excel, and Power Point
- Received the Excellence in Customer Service Award from Adrienne Jugley, Niagara Region, 2021
- Received the Innovation Award from Sarah Pennisi, Niagara Region, 2010
Timeline
CMHA Safe Beds
Canadian Mental Health Association
01.2024 - Current
Ontario Works Casemanager
Region of Niagara – Community Services
01.2014 - Current
Community Service Worker (CSW)
Region of Niagara – Community Services
01.2010 - Current
Clubhouse Manager
Beechwood Golf & Country Club
01.1995 - 01.2010
Social Work Diploma - Social Work
Niagara College
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