Anush Chouthai
Scarborough
Summary
Dynamic individual with 8 years of hands-on experience in Technical Support, System and Office Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support for the Ontario Provincial Elections
Marberg Staffing
01.2025 - 03.2025
- Providing technical support for the on field technical configuration teams and the Returning Office staff
- Troubleshooting technical difficulties arising while setting up voting booths
- Assisting on field Technical teams, Special Ballot Officers, Finance Officers in their hardware and software setup and maintenance
- Making sure correct process is followed while setting and cleaning up booths after the elections
- Assisting technical team on field about returning IT equipment correctly
- Providing clear and simple instructions that non technical users can easily understand
- Escalating complex issues to appropriate senior teams
- Use of in house ticketing system – Election Management System (EMS) and phone system (ICE)
Technical Support
IBM Canada
08.2022 - 10.2024
- Providing all types of technical support to all teams and departments of Palo Alto Networks, Sephora, Dolby etc
- Intensive use of Service Now and Salesforce Ticketing system
- Hardware and Software support of all kinds
- Assisting users with adding printers through Jamf(Mac) or Software Center(Windows) or manually
- Troubleshooting internet connection issues and providing troubleshooting steps in simple and clear language
- Troubleshooting involves applications (Global Protect (VPN), Cortex XDR(Firewall), Slack, Google, Active Directory)
- Assisting on boarding of new users with their accesses, hardware and software needs manually or through Jamf (Mac) or SCCM (Windows)
- Assisting departing users with their responsibilities related to IT hardware and peripherals
- Support included phone calls, chat, tickets
- Approximate average of tickets was 600 and 100 to 110 calls per month with a SLA of 1 hr for the tickets
- Assigning licenses through portals (Office, Adobe)
- Using remote support tools (mostly Zoom and Slack) to assist users wherever necessary
- Escalating complex issues to appropriate senior teams
- Use of Max InContact for telephonic support
Technical Support Agent for the Ontario provincial elections
CompuCom Canada
05.2022 - 06.2022
- Provided technical support to the election officials, field technicians at the polling booths
- Setup and monitoring of the primary, secondary and client e-poll books, tabulators
- Troubleshooting of the devices used for advance polling and polling day
- Use of Clear Vision ticketing system
Chief Administrative Officer
The Tilak Chronicle
08.2019 - 01.2021
- Looking after the IT and administrative needs of the startup
- Troubleshooting device hardware, Google sheet issues, MS Word, Excel, PowerPoint, WAN and LAN issues, Windows, iOS, Android devices
- Backup and data recovery, scanning devices with antivirus and updating the patches
- Use of Mailchimp to send promotional and informative emails
- Communication with vendors regarding hardware, AC and other office admin needs
- Setting up new workstations for new employees
- Hardware troubleshooting and inventory
System Administrator
Visulon Technologies
11.2017 - 10.2018
- Monitoring and troubleshooting Hyperx virtual environment
- Monitoring, creating rules in the firewall
- Figuring out and resolving all IT issues faced by fellow employees wrt LAN, WAN, printers, sharing data
- Hardware troubleshooting and inventory management
- Printers, routers, switches troubleshooting and maintenance
- Setting up new workstations for new employees
- Backing up data, access control of leaving employees
- Communication with local vendors and ISPs regarding organization’s IT needs
- Data backup and data recovery
System Administrator
Rare Systems
06.2016 - 10.2017
- Worked with various clients; G.D.Apte and Co, Indian Premier League, KTA Spindle Toolings, Global Nest Solutions, White Copper Hospitality, Pro Kabaddi League)
- Perform routine startup and close down of networks
- Photocopying, fax, printing
- Microsoft office products line (Excel, Word, PowerPoint)
- Active Directory, adding and deleting users
- Access control to organization’s employees
- Email configurations and maintaining mail backups
- Printers, routers, switches troubleshooting and maintenance
- Sonicwall NSA series firewall monitoring and adding, editing rules whenever necessary
- Hardware troubleshooting and inventory management
Education
Post Graduate Diploma - Information and Communications Technology
Universal College of Learning
New Zealand01.2015
Bachelors - Computer Applications
Brihan Maharashtra College of Commerce
India01.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Decision-making
Certification
- EC-Council: Ethical Hacking v9.
- Cisco - CCNA (CCNA Routing and Switching: Introduction to Networks and CCNA Routing and Switching: Routing and Switching Essentials).
- IBM - Introduction to Cybersecurity Tools and Cyber Attacks.
- Cybersecurity Compliance Framework and System Administrator.
- Penetration Testing, Incident Response and Forensics.
- Information Sharing and Analytics Centre (ISAC) - Cyber Crime Intervention Officer.
- Let’s Talk Academy: French Elementary.
Accomplishments
- International Student Ambassador at UCOL during my period at the Universal College of Learning, where in I could aid and help students’ grievances.
- Won many accolades for presentations on projects during the last year of my graduation.
- Participated in inter-collegiate level drama competitions, and was part of award-winning short films.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Technical Support for the Ontario Provincial Elections
Marberg Staffing
01.2025 - 03.2025
Technical Support
IBM Canada
08.2022 - 10.2024
Technical Support Agent for the Ontario provincial elections
CompuCom Canada
05.2022 - 06.2022
Chief Administrative Officer
The Tilak Chronicle
08.2019 - 01.2021
System Administrator
Visulon Technologies
11.2017 - 10.2018
System Administrator
Rare Systems
06.2016 - 10.2017
Post Graduate Diploma - Information and Communications Technology
Universal College of Learning
Bachelors - Computer Applications
Brihan Maharashtra College of Commerce
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