Kimberly Lefebvre
Whitby,ON
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
24
24
years of professional experience
Work History
Ontario Works Casemanager
Region Of Peel
09.2018 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Family Visitor - Healthy Babies Healthy Children
Region of Peel
11.2000 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Correctional Worker Diploma
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON06-1997
Skills
- Records management
- Client advocacy
- Case management
- Documentation proficiency
- Decision-making
- Email and telephone etiquette
- Needs assessment
- Home visits and inspections
- Discharge planning
- Time management
- Progress evaluations
- Family education programs
- Goal setting
- Utilization review
- Crisis intervention
- Community resources
- Referral coordination
- Emotional awareness
- Positive attitude
- Problem-solving
- Case documentation
- Case planning
- Ethical judgment
- Case needs assessment
- Team collaboration
- Clear communication
- Verbal and written communication
- Active listening
- Client relationship management
- Documentation and reporting
- Relationship building
- Risk assessment
- Conflict resolution
- Case management tracking
- Financial support
- Eligibility assessment
- Vulnerable population awareness
- Client empowerment
- Teamwork and collaboration
Timeline
Ontario Works Casemanager
Region Of Peel
09.2018 - Current
Family Visitor - Healthy Babies Healthy Children
Region of Peel
11.2000 - 09.2018
No Degree - Correctional Worker Diploma
Sheridan College Institute of Technology And Advanced Learning
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