Chris Taylor
Caledon East,Canada
Summary
Fully certified MLEOA and OAPSO peace officer. Varied experience conducting independent and collaborative inspections and investigations, collecting evidence, issuing orders, notices, part I and II tickets and part III informations’ and summons. Diligent in detailed and accurate note taking, providing evidence and testimony in court and appeal hearings/tribunals. Able to make decisions in high stress situations and resolve conflict using use tactical and de-escalation communication. Focused on providing a fair, honest and customer service-based approach to the community.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROPERTY STANDARDS AND BYLAW ENFORCEMENT OFFICER
Town of Orangeville
10.2020 - Current
- Enforce municipal regulatory by-laws including zoning, property standards, licensing, traffic, signs and noise
- Investigate complaints to identify, apply and interpret applicable legislation, regulations, policies and procedures
- Serve as a liaison between the Town and citizens, addressing concerns about potential violations while maintaining confidentiality where appropriate.
- Make determinations of violations and provide education to attain compliance
- Take accurate notes, collect evidence, prepare reports, court briefs, disclosure and attend court and hearings/tribunals when required
- Assist with by-law related projects and initiatives in collaboration with the other divisions
- Contribute with researching and developing by-laws and policies related to enforcement initiatives, including writing reports for council and committees
- Respond to enquiries from the public, staff and other levels of government via email, telephone, video conference and in-person
- Enhanced community safety by patrolling neighborhoods and enforcing local bylaws.
- Maintained a professional demeanor when interacting with the public, diffusing tense situations effectively when necessary.
ANIMAL CONTROL OFFICER
Orangeville Ontario SPCA
02.2019 - 10.2020
- Enforced the animal control by-laws in the Towns of Orangeville, Mono and Erin
- Provided education seeking compliance with the community in a professional manner using tactical and de-escalation communication
- Collected evidence, issued citations/summons' and presented evidence in court and at appeal hearings/tribunals
- Safely captured injured/sick wildlife and domestic animals at large
- Patrolled parks and other public areas as needed
- Attended community events representing the town
RURAL & SUBURBAN MAIL CARRIER
Canada Post
12.2018 - 05.2019
- Sorted, collected and delivered mail items, in a safe and timely manner
- Projected a positive and courteous manner when dealing with customers face-to-face
- Acquired and maintained knowledge of local infrastructure including roads, customers and delivery receptacles
- Processed various CP products and services (Change of Address Notification, Damaged Mail, Items Delivered Bill (IDB) and others)
SENIOR ACCOUNT EXECUTIVE
ARKIVE Information Management
09.2014 - 02.2018
- Presidents Club winner achieving 128% of annual quota in FY17
- Managed a portfolio of 75+ enterprise accounts to streamline their physical and digital data management needs through multiple service lines while promoting cost-saving strategies and best practices
- Presented customized proposals to groups of executives to convey value and ROI
- Negotiated contract terms and renewals
- Tracked sales cycle from beginning to end utilizing Salesforce CRM software
- Appointed to manage ARKIVE's largest national account by request of client via referral
- Selected by director of Canada to field-train new hires
ACCOUNT MANAGER
Alpha Global IT
06.2010 - 09.2014
- Presented customized software solutions in the health care industry working directly with hospital executives, clinic owners/managers, physicians, administrators and nurses
- Pursued opportunities to expand customer base by attending conferences, following up with leads, and networking with members the health care community
- Managed trade show booths across North America and tailored presentations by target audience
- Tracked product implementation, service execution and training to ensure client success
- Surpassed sales quota by a minimum of 15% each calendar year and averaged a 97% account retention rating
TEAM LEAD - TECHNICAL SUPPORT
Alpha Global IT
01.2009 - 06.2010
- Lead resolution representative providing tier-one support for escalated calls first-line support could not resolve
- Received highest customer satisfaction and experience rating 2009 and 2010
- Liaison between the business analysts, development and database analysts for issue/bug resolution
- Prioritized product resolutions and improvements with the senior management steering committee
- Created client-friendly release notes pertaining to new features and bug fixes
- Produced and monitored the tier-two support rotating work schedule
QUALITY ASSURANCE & TECHNICAL SUPPORT
Alpha Global IT
01.2008 - 01.2009
- Provided tier-two on-site, online and telephone support to health care professionals
- Executed hardware and software installations
- Validated and catalogued software bugs/issues existing within client-server applications
- Performed sanity, integrity and full regression testing
- Key contributor to Alpha Global iT's largest deployment project
TECHNICAL SUPPORT SPECIALIST
Emergent Technologies
09.2006 - 01.2008
- Provided on-site, online and telephone support to law firms in North America
- Executed hardware and software installations
- Validated and documented bugs within client-server applications
- Performed sanity, integrity and full regression testing
Education
By-law Enforcement Foundations Certificate -
Humber College
Toronto, ON08.2018
Computer Systems Technician Diploma -
Fanshawe College of Applied Arts and Technology
London, ON04.2006
Skills
- Conflict Resolution
- De-escalation Communication
- Strategic Thinking
- Active Listening
- Time Management
- Ethics and integrity
Certification
- MLEOA - Municipal Law Enforcement Officers' Association, 01/01/24
- OAPSO - Ontario Association of Property Standards Officers, 01/01/23
Timeline
PROPERTY STANDARDS AND BYLAW ENFORCEMENT OFFICER
Town of Orangeville
10.2020 - Current
ANIMAL CONTROL OFFICER
Orangeville Ontario SPCA
02.2019 - 10.2020
RURAL & SUBURBAN MAIL CARRIER
Canada Post
12.2018 - 05.2019
SENIOR ACCOUNT EXECUTIVE
ARKIVE Information Management
09.2014 - 02.2018
ACCOUNT MANAGER
Alpha Global IT
06.2010 - 09.2014
TEAM LEAD - TECHNICAL SUPPORT
Alpha Global IT
01.2009 - 06.2010
QUALITY ASSURANCE & TECHNICAL SUPPORT
Alpha Global IT
01.2008 - 01.2009
TECHNICAL SUPPORT SPECIALIST
Emergent Technologies
09.2006 - 01.2008
- MLEOA - Municipal Law Enforcement Officers' Association, 01/01/24
- OAPSO - Ontario Association of Property Standards Officers, 01/01/23
By-law Enforcement Foundations Certificate -
Humber College
Computer Systems Technician Diploma -
Fanshawe College of Applied Arts and Technology
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