Chris Taylor

Enforce municipal regulatory by-laws which include zoning, property standards, licensing, traffic, property standards, signs, and noise. Investigate by-law related complaints, make determinations of infractions and attempt to attain compliance; taking accurate notes while collecting evidence; preparing reports and court briefs, summons and attending Court when required. Assist with by-law related projects and initiatives in collaboration with the other Divisions; assisting with researching and developing by-laws and policies related to enforcement initiatives, including writing reports for Council and committees. Respond to enquiries from and liaising with the general public, other levels of government and staff, both on the telephone and in-person

Enforced the animal control by-laws in the Towns of Orangeville, Mono and Erin. Provided education seeking compliance with the community in a professional manner using tactical and de-escalation communication. Collected evidence, issued citations/summons' and presented evidence at court hearings. Safely captured injured/sick wildlife and domestic animals at large. Patrolled parks and other public areas as needed. Attended community events representing the town.

Sorted, collected and delivered mail items, in a safe and timely manner. Projected a positive and courteous manner when dealing with customers face-to-face. Acquired and maintained knowledge of local infrastructure including roads, customers and delivery receptacles. Processed various CP products and services (Change of Address Notification, Damaged Mail, Items Delivered Bill (IDB) and others).

Presidents Club winner achieving 128% of annual quota in FY17. Managed a portfolio of 75+ enterprise accounts to streamline their physical and digital data management needs through multiple service lines while promoting cost-saving strategies and best practices. Presented customized proposals to groups of executives to convey value and ROI. Negotiated contract terms and renewals. Tracked sales cycle from beginning to end utilizing Salesforce CRM software. Appointed to manage ARKIVE’s largest national account by request of client via referral. Selected by director of Canada to field-train new hires.

Presented customized software solutions in the health care industry working directly with hospital executives, clinic owners/managers, physicians, administrators and nurses. Pursued opportunities to expand customer base by attending conferences, following up with leads, and networking with members the health care community. Managed trade show booths across North America and tailored presentations by target audience. Tracked product implementation, service execution and training to ensure client success. Surpassed sales quota by a minimum of 15% each calendar year and averaged a 97% account retention rating.

Lead resolution representative providing tier-one support for escalated calls first-line support could not resolve. Received highest customer satisfaction and experience rating 2009 and 2010. Liaisoned between the business analysts, development and database analysts for issue/bug resolution. Prioritized product resolutions and improvements with the senior management steering committee. Created client-friendly release notes pertaining to new features and bug fixes. Produced and monitored the tier-two support rotating work schedule.

Provided tier-two on-site, online and telephone support to health care professionals. Executed hardware and software installations. Validated and catalogued software bugs/issues existing within client-server applications. Performed sanity, integrity and full regression testing. Key contributor to Alpha Global iT's largest deployment project.

Provided on-site, online and telephone support to law firms in North America. Executed hardware and software installations. Validated and documented bugs within client-server applications. Performed sanity, integrity and full regression testing.