Chonny Sayapheth
Winnipeg,MB
Summary
Accomplished Operations Manager with a proven track record at 529 Wellington Steakhouse, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and team leadership, significantly increased profit through strategic process improvements. Skilled in operations management and customer service, consistently achieving and surpassing sales targets.
Overview
16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Operations Manager
529 Wellington Steakhouse
12.2022 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Floor Manager
Bluestone/Alena
02.2023 - 10.2023
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Filled in Management role while company was actively looking for a General Manager.
Floor Manager
Peasant Cookery
06.2023 - 09.2023
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Filled in Management role while company was actively looking for a General Manager.
Server Manager
Sukhothai Restaurant
12.2008 - 07.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Bachelor of Arts - Political Science
University of Winnipeg
515 Portage Avenue 09.2010 - 09.2011
High School Diploma -
Kelvin High School
155 Kingsway, Winnipeg Manitoba06-2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
English
Full Professional
Certification
Smart Choices
Completed 06-March-2023
Timeline
Floor Manager
Peasant Cookery
06.2023 - 09.2023
Floor Manager
Bluestone/Alena
02.2023 - 10.2023
Operations Manager
529 Wellington Steakhouse
12.2022 - Current
Bachelor of Arts - Political Science
University of Winnipeg
09.2010 - 09.2011
Server Manager
Sukhothai Restaurant
12.2008 - 07.2023
Smart Choices
Completed 06-March-2023
High School Diploma -
Kelvin High School
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