Brooke Kaneski
Winnipeg,MB
Summary
Resourceful and experienced professional with a proven track record in customer service, client relations, and administrative support across diverse industries, including hospitality, legal services, and retail. Adept at managing high-pressure environments with calm professionalism, coordinating operations, and ensuring smooth service delivery. Detail-oriented team player with strong organizational skills and a commitment to maintaining accuracy in all tasks. Skilled in addressing client and guest concerns, fostering positive relationships, and training staff to uphold high service standards. Thrives in dynamic settings, multitasking efficiently while consistently delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Host
529 Wellington Steakhouse
11.2023 - Current
- Manage large parties and unexpected events with calm professionalism, coordinating seating logistics, assisting staff, and addressing guest needs swiftly to ensure smooth operations and a positive dining experience during high-pressure situations.
- Seat patrons according to guest preferences and seating availability, adjusting seating sections based on guest volume and server capacity to ensure fair distribution and smooth service.
- Collaborate with kitchen staff to accurately relay dietary restrictions, allergies, and special meal requests, ensuring guest satisfaction and accurate meal preparation.
- Support servers by promptly bussing and resetting tables, delivering food, and organizing dining areas during peak hours to maintain smooth service and minimize guest wait times.
- Take reservations and go-to orders over the phone, provide accurate information on menu items, hours of operation, and seating availability, while accommodating special requests.
- Train new host staff in customer service techniques, reservation systems, and restaurant policies, ensuring consistent and efficient service across shifts.
- Ensure a clean and welcoming environment while enhancing restaurant efficiency by restocking supplies and keeping the host stand organized with menus, floor plans, and seating charts.
Receptionist/Corporate Support Worker
BD Oakes LLP/DFS Kaneski UnRuh LLP
02.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Effectively managed appointment scheduling, meeting requests, and correspondence, while handling high-volume incoming calls on a multi-line switchboard with professionalism and efficiency.
- Proactively addressed client concerns and grievances, providing empathetic, solutions-focused support to maintain strong client relationships.
- Accurately documented and relayed detailed descriptions of incidents from cold callers, ensuring prompt and effective communication with relevant lawyers for appropriate follow-up.
- Conducted comprehensive business name searches, land title searches, and tax searches, ensuring thorough and accurate information gathering for legal purposes.
- Collaborated with lawyers on document preparation and various special projects, ensuring timely and accurate completion of legal tasks.
- Coordinated with corporate assistants to successfully file annual returns and business name renewals with the Manitoba Companies Office, adhering to strict deadlines and regulatory requirements.
- Provided comprehensive administrative support, including photocopying, scanning, and managing the opening and closing of files, ensuring the smooth operation of daily office functions.
Key Holder
Warehouse One The Jean Store
10.2015 - 12.2020
- Acted as the lead in the manager's absence, overseeing store operations, staff performance, and customer relations to ensure smooth business continuity.
- Directed daily operational activities, including sales reporting and inventory management, while maintaining a strong customer-centric focus.
- Leveraged extensive product knowledge to address customer inquiries, provide tailored solutions, and ensure high satisfaction levels.
- Managed daily cash handling procedures, including processing exchanges and returns, ensuring transactional accuracy and minimizing discrepancies to prevent losses.
- Resolved customer issues promptly by identifying underlying concerns and implementing appropriate solutions, promoting a positive shopping experience.
- Fostered a supportive and collaborative work environment, driving employee engagement and team performance through clear communication and goal-setting.
- Consistently delivered exceptional customer service in a high-volume retail setting, adhering to company standards and reinforcing customer loyalty.
Education
Bachelor of Arts - Criminal Justice
The University of Winnipeg
Winnipeg01.2020
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Microsoft Office
- Organization skills
- Active Listening
- Client Relations
- Multi-line phone skills
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Host
529 Wellington Steakhouse
11.2023 - Current
Receptionist/Corporate Support Worker
BD Oakes LLP/DFS Kaneski UnRuh LLP
02.2021 - 06.2023
Key Holder
Warehouse One The Jean Store
10.2015 - 12.2020
Bachelor of Arts - Criminal Justice
The University of Winnipeg
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