Organized and dedicated Licensed practical nurse with a strong passion for helping others and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Support V
Alberta Health Services
04.2021 - 09.2022
Streamlined communication channels by managing correspondence, emails, and making phone calls to clients in a timely manner.
Effectively communicate with cases and their contacts in a professional and empathetic manner following approved script and protocols
Asked probing questions to determine ideal quarantine/Isolation instructions and research governmental medical and social programs/resources to supports the client.
Improved document accuracy with diligent proofreading and editing of written materials before recording into the designated confidential data base.
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
12.2020 - 04.2021
Enhanced client rehabilitation by developing individualized treatment plans tailored to their specific needs.
Collaborated with interdisciplinary teams for comprehensive client care and improved recovery outcomes.
Explains medical procedures and/or treatment options to client and their relatives.
Provided support for clients with disabilities, empowering them to live independently in their communities.
Assessed client progress regularly and adjusted rehabilitation plans accordingly for optimal results.
Advocated for clients'' rights and facilitated access to community resources and services.
Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and develop coping strategies.
Education
Licensed Practical Nurse - Nursing
Bow Valley College
Calgary, AB
12.2023
Bachelor of Art: Dean's Honour roll -
Mount Royal University
Calgary, AB
09.2022
Online Volunteer Crisis Intervention Line Responder - Mental Health
Distress Centre
Calgary, AB
04.2022
Skills
Exceptional communication skills (written & verbal)
Excellent time management & organizational skills
Empathy and compassion
knowledge of the Canadian Healthcare system
Inbound/outbound phone call management
Excellent documentation skills
Problem solving and conflict resolution skills
Proficient computer skill
Languages
English
Full Professional
German
Limited Working
Certification
Certified Licensed Practical Nurse, Bow Valley College - 12/2023
Basic Life Support, Life Savers Canada - 03/2023
Suicide Intervention with DCIB Assessment training, Distress Centre- 01/2022
Child, Youth & Family Safety training, Distress Centre- 01/2022
Timeline
Administrative Support V
Alberta Health Services
04.2021 - 09.2022
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
12.2020 - 04.2021
Licensed Practical Nurse - Nursing
Bow Valley College
Bachelor of Art: Dean's Honour roll -
Mount Royal University
Online Volunteer Crisis Intervention Line Responder - Mental Health
Administrative Support Assistant III at Alberta Health Services - Alberta Public Health NGAdministrative Support Assistant III at Alberta Health Services - Alberta Public Health NG
Environmental Services II at Alberta Health Services - University of Alberta HospitalEnvironmental Services II at Alberta Health Services - University of Alberta Hospital