Chizoba Onyeocha
Calgary,Canada
Summary
Organized and dedicated Licensed practical nurse with a strong passion for helping others and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Support V
Alberta Health Services
04.2021 - 09.2022
- Streamlined communication channels by managing correspondence, emails, and making phone calls to clients in a timely manner.
- Effectively communicate with cases and their contacts in a professional and empathetic manner following approved script and protocols
- Asked probing questions to determine ideal quarantine/Isolation instructions and research governmental medical and social programs/resources to supports the client.
- Improved document accuracy with diligent proofreading and editing of written materials before recording into the designated confidential data base.
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
12.2020 - 04.2021
- Enhanced client rehabilitation by developing individualized treatment plans tailored to their specific needs.
- Collaborated with interdisciplinary teams for comprehensive client care and improved recovery outcomes.
- Explains medical procedures and/or treatment options to client and their relatives.
- Provided support for clients with disabilities, empowering them to live independently in their communities.
- Assessed client progress regularly and adjusted rehabilitation plans accordingly for optimal results.
- Advocated for clients'' rights and facilitated access to community resources and services.
- Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and develop coping strategies.
Education
Licensed Practical Nurse - Nursing
Bow Valley College
Calgary, AB12.2023
Bachelor of Art: Dean's Honour roll -
Mount Royal University
Calgary, AB09.2022
Online Volunteer Crisis Intervention Line Responder - Mental Health
Distress Centre
Calgary, AB04.2022
Skills
- Exceptional communication skills (written & verbal)
- Excellent time management & organizational skills
- Empathy and compassion
- knowledge of the Canadian Healthcare system
- Inbound/outbound phone call management
- Excellent documentation skills
- Problem solving and conflict resolution skills
- Proficient computer skill
Languages
English
Full Professional
German
Limited Working
Certification
- Certified Licensed Practical Nurse, Bow Valley College - 12/2023
- Basic Life Support, Life Savers Canada - 03/2023
- Suicide Intervention with DCIB Assessment training, Distress Centre- 01/2022
- Child, Youth & Family Safety training, Distress Centre- 01/2022
Timeline
Administrative Support V
Alberta Health Services
04.2021 - 09.2022
Community Rehabilitation Worker
Universal Rehabilitation Service Agency
12.2020 - 04.2021
Licensed Practical Nurse - Nursing
Bow Valley College
Bachelor of Art: Dean's Honour roll -
Mount Royal University
Online Volunteer Crisis Intervention Line Responder - Mental Health
Distress Centre