Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chizoba Onyeocha

Calgary,Canada

Summary

Organized and dedicated Licensed practical nurse with a strong passion for helping others and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Support V

Alberta Health Services
04.2021 - 09.2022
  • Streamlined communication channels by managing correspondence, emails, and making phone calls to clients in a timely manner.
  • Effectively communicate with cases and their contacts in a professional and empathetic manner following approved script and protocols
  • Asked probing questions to determine ideal quarantine/Isolation instructions and research governmental medical and social programs/resources to supports the client.
  • Improved document accuracy with diligent proofreading and editing of written materials before recording into the designated confidential data base.

Community Rehabilitation Worker

Universal Rehabilitation Service Agency
12.2020 - 04.2021
  • Enhanced client rehabilitation by developing individualized treatment plans tailored to their specific needs.
  • Collaborated with interdisciplinary teams for comprehensive client care and improved recovery outcomes.
  • Explains medical procedures and/or treatment options to client and their relatives.
  • Provided support for clients with disabilities, empowering them to live independently in their communities.
  • Assessed client progress regularly and adjusted rehabilitation plans accordingly for optimal results.
  • Advocated for clients'' rights and facilitated access to community resources and services.
  • Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and develop coping strategies.

Education

Licensed Practical Nurse - Nursing

Bow Valley College
Calgary, AB
12.2023

Bachelor of Art: Dean's Honour roll -

Mount Royal University
Calgary, AB
09.2022

Online Volunteer Crisis Intervention Line Responder - Mental Health

Distress Centre
Calgary, AB
04.2022

Skills

  • Exceptional communication skills (written & verbal)
  • Excellent time management & organizational skills
  • Empathy and compassion
  • knowledge of the Canadian Healthcare system
  • Inbound/outbound phone call management
  • Excellent documentation skills
  • Problem solving and conflict resolution skills
  • Proficient computer skill

Languages

English
Full Professional
German
Limited Working

Certification

  • Certified Licensed Practical Nurse, Bow Valley College - 12/2023
  • Basic Life Support, Life Savers Canada - 03/2023
  • Suicide Intervention with DCIB Assessment training, Distress Centre- 01/2022
  • Child, Youth & Family Safety training, Distress Centre- 01/2022

Timeline

Administrative Support V

Alberta Health Services
04.2021 - 09.2022

Community Rehabilitation Worker

Universal Rehabilitation Service Agency
12.2020 - 04.2021

Licensed Practical Nurse - Nursing

Bow Valley College

Bachelor of Art: Dean's Honour roll -

Mount Royal University

Online Volunteer Crisis Intervention Line Responder - Mental Health

Distress Centre
Chizoba Onyeocha